Shift Manager I

Dufry Careers; Santa Ana (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Dufry Careers is seeking a Manager I (MGRI) to support Branch management in tactically executing QSR-style restaurant operations. The MGRI ensures the restaurant is clean, ready for business, staffed, and operates to high operational standards.

You will supervise associates, help with scheduling, health and safety compliance, cash handling, and vendor relations, reporting to the GM or Operations Manager. This role requires leadership experience and a commitment to quality service.

Qualifications

• Requires minimum 2 years food and beverage, cash handling, and customer service experience.
• Requires a minimum of 6 months supervisory or lead experience in a restaurant or production kitchen.
• Ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.

Responsibilities

• Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Assist the AGM/GM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale.
• Participate in the interview process, provide input in hiring, recommend termination, advancement, promotion or any other status change to the GM for associates within the unit.
• Assign work tasks and activities, participate in preparing schedules, and ensure that all shifts are covered.
• Actively ensure all associates take all mandated rest breaks and meal periods.
• Ensure display areas are clean, stocked, and visually appealing.
• Ensure all equipment is in good working order.
• Operate cash register and void transactions as needed while following cash handling policies and maintaining security of cash.
• Monitor compliance with wellness and safety procedures and guidelines, report safety concerns to the GM.
• Understand and perform Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety.
• Place orders for individual units, receive goods, process invoices.
• Ensure that the company has most current contact information for all associates working in the restaurant.

Skills

Food & beverage experience

Cash handling

Customer service

Supervisory experience

Job description

The purpose of the Manager I (MGRI) position is to assist Branch management in tactically executing QSR or similar restaurant management operations. The MGRI ensures the restaurant is clean, ready for business, staffed, and operates to high operational standards. The MGRI uses prescribed policies and procedures to make management decisions.

Essential Functions

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the AGM/GM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit
• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant

Requirements

• Ability to work shifts during various operating days and hours each week; during opening, during busy day parts, and during closing to monitor restaurant associates’ work activities during these different days and times
• Knowledge of all applicable federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with HACCP standards

Reporting Relationship and Other Important Information

The MGRI position as described falls under the Fair Labor Standards act as a Non-Exempt position. The MGRI position typically reports to the General Manager, Director of Operations, or an intermediate F&B Multi Unit Manager II within the assigned location. The MGRI position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and during some closing shifts to monitor restaurant associates’ work activities during these different days and times.

Minimum Qualifications, Knowledge, Skills, and Work Environment

• Requires a minimum of 2 years food and beverage, cash handling, and customer service experience
• Requires a minimum of 6 months supervisory or lead experience in a restaurant or production kitchen
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers

Drug Free Workplace (DFW)

Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles