Shift Manager I

Dufry Careers; Salt Lake City (UT); On-site; USD 40,000 - 60,000; Full time

Job summary

HMSHost in Salt Lake City is seeking an MGRI to oversee day‑to‑day restaurant operations, supervise associates, and ensure guest service meets company standards.

You will assist with hiring, assign tasks and schedules, monitor safety and HACCP compliance, manage cash handling, and maintain clean displays and functioning equipment across shifts.

Qualifications

• Requires a minimum of 2 years of food and beverage, cash handling, and customer service experience.
• Requires a minimum of 6 months supervisory or lead experience in a restaurant or production kitchen.
• Requires the ability to speak, read, and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.

Responsibilities

• Complete opening, daily and closing procedures as per policies.
• Supervise day-to-day activities of associates within unit.
• Participate in interview process and hiring input.
• Assign tasks and prepare schedules; ensure shifts are covered.
• Ensure associates take mandatory rest breaks and meal periods.
• Maintain clean, stocked, and visually appealing display areas.
• Ensure equipment is in good working order.
• Operate cash register and manage cash per policies.
• Monitor wellness and safety procedures and report concerns.
• Perform Health and Safety activities as specified in the guide.
• Place orders for units, receive goods, process invoices.
• Maintain current contact information for associates.

Skills

Food & beverage experience

Cash handling

Customer service

Supervisory experience

Job description

Essential Functions

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the AGM/GM in managing by supervising day‑to‑day activities of associates within a defined individual or group of restaurants or points‑of‑sale
• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit
• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
• Actively ensures all associates take mandatory rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has the current contact information for all associates working in the restaurant

Requirements

• Must be able to work shifts during various operating days and hours each week; during opening, during busy day parts, and during closing to monitor restaurant associates’ work activities during these different days and times.
• Must have knowledge of all applicable federal, state, and local sanitary, safety, and health standards, and must comply with HACCP standards.

Reporting Relationship and Other Important Information

• The MGRI position as described falls under the Fair Labor Standards Act as a Non‑Exempt position.
• The MGRI position typically reports to the General Manager, Director of Operations, or an intermediate F&B Multi‑Unit Manager II within the assigned location.
• The MGRI position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and some closing shifts to monitor restaurant associates’ work activities during these different days and times.

Minimum Qualifications, Knowledge, Skills, and Work Environment

• Requires a minimum of 2 years of food and beverage, cash handling, and customer service experience.
• Requires a minimum of 6 months supervisory or lead experience in a restaurant or production kitchen.
• Requires the ability to speak, read, and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.

Additional Information

To learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com/

Equal Opportunity Employer (EOE)