Shift Manager I

Avolta AG; Chicago (IL); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Generous paid time off

Holiday pay

Meal and Transportation Benefits

401(k) retirement plan with company m

Employee assistance program

Training and career growth

Referral program

Job summary

HMSHost in Chicago offers a Manager I role at the Chicago Airport location. You will ensure opening, daily and closing procedures, supervise associates, and uphold high operational standards in a fast‑paced QSR environment.

The position requires 2 years of food and beverage, 6 months of supervisory experience, and strong cash handling, safety and customer service skills. You will report to the General Manager or Operations Director and work a varied, on‑site schedule.

Qualifications

• Minimum 2 years food and beverage, cash handling, and customer service experience.
• Minimum 6 months supervisory or lead experience in a restaurant or production kitchen.
• Ability to read, comprehend instructions, and communicate with customers.

Responsibilities

• Open, daily, and closing procedures per policy.
• Supervise day-to-day activities of associates within unit.
• Assist in hiring processes and input on promotions or terminations.
• Allocate work, prepare schedules, and ensure shifts are covered.
• Ensure mandated breaks and meals are taken by staff.
• Maintain clean, stocked, and visually appealing displays.
• Operate cash register and handle transactions per policy.
• Monitor wellness and safety procedures and report concerns.
• Perform Health and Safety activities as instructed.
• Place orders and receive goods; process invoices.
• Maintain current contact information for associates.

Skills

Customer service

Cash handling

Supervisory experience

Team leadership

Communication

Tools

POS system

Job description

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With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• *401(k) retirement plan with company match
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program - refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Airport Location:Chicago Airport F&B
Advertised Compensation:$20.87to $23.19

Purpose:

The purpose of the Manager I (MGRI) position is to assist Branch management in tactically executing QSR or similar restaurant management operations. The MGRI ensures the restaurant is clean, ready for business, staffed, and operates to high operational standards. The MGRI uses prescribed policies and procedures to make management decisions.

Essential Functions:

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the AGM/GM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit
• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant.

Requirements:

• Ability to work shifts during various operating days and hours each week; during opening, during busy day parts, and during closing to monitor restaurant associates’ work activities during these different days and times.
• Knowledge of all applicable federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with HACCP standards

Reporting relationship and other important information:

• The MGRI position as described falls under the Fair Labor Standards act as a Non-Exempt position
• The MGRI position typically reports to the General Manager, Director of Operations, or an intermediate F&B Multi Unit Manager II within the assigned location.
• The MGRI position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and some closing shifts to monitor restaurant associates’ work activities during these different days and times.

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Requires a minimum of 2 years food and beverage, cash handling, and customer service experience
• Requires a minimum of 6 months supervisory or lead experience in a restaurant or production kitchen
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates ("the Company"), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws andregulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members withoutregard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as "protected characteristics").