SHIFT MANAGER - HOTEL VALET

Ace Parking; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401k

Vacation/Sick leave

Holiday leave

Job summary

ACE Parking in San Antonio, TX is seeking a Shift Manager to support day-to-day operations and lead a team of frontline staff. The role emphasizes guest service, personnel coaching, and operational efficiency across busy parking locations.

The Shift Manager will coordinate with property management and site staff, assist with scheduling, timecard approval, and payroll while ensuring smooth valet operations and exceptional service standards.

Qualifications

• Supervisory experience required, with ability to coach and counsel staff.
• Strong oral and written communication skills suitable for guest interactions.
• Proficient in Microsoft Office Suite for daily reporting and scheduling.

Responsibilities

• Assist in managing team members, including hiring, training, coaching and counseling to meet performance standards.
• Plan and direct special events and coordinate with other managers as needed.
• Respond to and resolve guest or visitor complaints and service discrepancies.

Skills

Supervisory experience

Excellent communication

Microsoft Office

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Ace. Our Legacy)

Culture:

We have a strong, distinctive culture – a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.

About the Position:

• Assisting in the management of team members including, being an integral part of the hiring, training, coaching and counseling processes, to ensure that performance standards are met.
• Assisting in the planning and directing of special event activities, as well as coordinating with other managers and directors as required.
• Responding to and resolving any guest or visitor complaints, vehicle claims and service discrepancies.
• Maintaining constant communication with property management, site manager, customers, and guests.
• Keeping Site Manager abreast of any management concerns in a timely and efficient manner and resolving issues as quickly as possible in their absence.
• Directing valet operations ensuring a smoothly running operation.
• Assisting with employee schedules, timecard approval and payroll.

Accountability

• The Shift Manager is responsible for assisting in the management of team members including, being an integral part of the hiring, training, coaching and counseling processes, to ensure that performance standards are met.

Communication

• Effective communication is vital for the Shift Manager role. They must maintain constant communication property management, site manager, customers, and guests.

Family

• We consider our team and guests as part of our extended family. The Shift Manager should embody this core value by treating all individuals with respect, empathy, and courtesy, creating a warm and welcoming atmosphere.

Exceptional Service

• Our commitment to exceptional service is non-negotiable. The Shift Manager must go above and beyond to exceed guest expectations, assisting with luggage, providing directions, and offering assistance whenever needed.

Profitability

• While the Shift Manager's primary role is assisting management, they should also be mindful of operational efficiency. The Shift Manager is responsible for overseeing many parts of a location’s operation.

About YOU:

To work at our company, you should possess the following experience and attributes:

• Bachelor’s degree preferred, but not required.
• Must possess supervisory experience.
• Must be willing to work a flexible schedule.
• Must have and maintain a valid driver’s license.
• Must be able to drive a manual transmission vehicle.
• Demonstrate exceptional oral and written communication skills.
• Knowledge of and working skills in Microsoft Office Suite.
• Ability to work in a high-energy environment, handle multiple tasks, and work within time constraints.

What We Can Offer You for All Your Hard Work:

• Flexible Spending Accounts full-time, eligible employees
• 401k
• Vacation/Sick for full-time and part-time employees
• Holiday full-time and part-time employees

ACE Parking is an Aff… (EEO/M/F/V/D)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.