Shift Manager — Growth, Bonuses & Great Benefits

Five Guys logo; Newport News (VA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Employee Assistance Program

Employee Relief Fund

Secret Shopper bonus plan

Job summary

Five Guys is hiring in Newport News, VA for a shift management role overseeing Crew Members and Shift Leaders, with responsibilities across daily restaurant operations and ensuring top-tier customer service. The position emphasizes leadership, food quality, and maintaining high standards in a fast-paced setting.

You will contribute to a collaborative team culture, drive performance, and support the General Manager in daily tasks, with opportunities for advancement as the company expands across

Qualifications

• 1–2 years of supervisory experience in a food service or retail environment preferred.
• You are all about creating a great place to work for your team.
• You want to make your customer's day and you are fanatical about serving amazing food with a big smile.
• You are honest, energetic, motivational and fun.
• You set high standards for yourself and for your team.

Responsibilities

• Direct and coordinate daily restaurant operations in the absence of the General Manager.
• Ensure compliance with company standards across product prep, delivery, and service.
• Manage team performance, inventory, and restaurant maintenance.
• Foster a positive, fast-paced work environment and guest satisfaction.
• Train and support Crew Members and Shift Leaders as needed.

Skills

Supervisory experience

Customer service

Team motivation

Food safety

Job description

Five Guys is hiring in Newport News, VA for a shift management role overseeing Crew Members and Shift Leaders, with responsibilities across daily restaurant operations and ensuring top-tier customer service. The position emphasizes leadership, food quality, and maintaining high standards in a fast-paced setting.

You will contribute to a collaborative team culture, drive performance, and support the General Manager in daily tasks, with opportunities for advancement as the company expands across