Shift Manager Closing & Weekend Shifts Up to $19

Taco Bell; Norwood (MA); On-site; USD 18,000 - 32,000; Full time

Benefits offered by this job

Free meals

Flexible schedules

Medical benefits

401k retirement plan

Paid Time Off

Scholarships for degree

Job summary

Taco Bell in Norwood is seeking a Shift Lead to energize the team, supervise daily operations, and ensure guest satisfaction while coaching teammates to uphold high standards.

You will partner with the management team to drive business initiatives, support shift routines, resolve customer concerns, and ensure food safety and accuracy in a fast-paced environment.

Qualifications

• 1+ year of restaurant/retail experience with 3 months shift lead experience preferred
• Adheres to cash, security, inventory, and labor policies
• Must be at least 18 years of age
• Accessibility to dependable transportation
• Excellent communication, management and organizational skills
• Physical dexterity to move up to 45 lbs
• Attentive and punctual demeanor
• Operates cash register and makes change as needed
• Basic math skills
• Maintains customer satisfaction and adheres to health/safety standards
• Promotes Taco Bell culture and values
• Provides constructive feedback and executes shift duties efficiently
• Promotes equity, inclusion and belonging
• Ensures teammates and customers have a positive experience

Responsibilities

• Execute the MIC Success Routine to meet customer needs
• Oversee Shift Excellence tasks and maintain clean appearances
• Ensure food safety, quality and order accuracy
• Resolve customer complaints quickly and maintain positive relations
• Provide regular feedback to the GM on team performance
• Offer ongoing constructive feedback to team members
• Participate in training of Team Members
• Handle conflicts with GM guidance and resolution
• Assist GM in screening Team Member candidates
• Assist with Profit & Loss through cash control, inventory and labor
• Oversee product preparation, rotation, portioning, cooking and holding times
• Assist GM with facility maintenance and health/safety standards

Skills

Leadership

Communication

Organization

Attendance/Punctuality

Cash handling/ POS

Basic Math

Health & Safety

Job description

About the Job:

As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.

Transparent pay Structure:

The base pay range for Shift Leaders at Taco Bell is competitive, ranging from $13.00 to $23.00 per hour, depending on location, experience, and qualifications. In addition, team Members may qualify for shift incentives, discounts, and other benefits as per company policies, ensuring a rewarding work experience.

The Day-to-Day:

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Provide regular feedback to the GM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the GM to achieve resolution.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Is this you?

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
• Adheres to cash, security, inventory, and labor policies
• Must be at least 18 years of age
• Accessibility to dependable and reliable transportation
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).
• Attendance and Punctuality a must
• Operating of cash register as needed and making change for other cashiers.
• Basic Math skills
• Maintains customer satisfaction and adheres to health and safety standards
• Promotes and champions Taco Bell's culture and values
• Provides constructive feedback to Team Members
• Executes shift duties accurately and efficiently
• Promotes equity, inclusion, and belonging
• Ensures teammates and customers enjoy a positive experience

Work-Hard, Play-Hard:

• Competitive pay
• Free bachelor's degree and scholarship programs
• Free meals
• Flexible schedules! Day, evening, and late night
• Vacation pay and additional Paid Time Off
• Medical benefits
• 401k retirement plan
• Health and wellness programs
• Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more
• Más earth! Commitment to a sustainable future