Shift Manager (Auntie Anne's Oakbrook Mall - Oakbrook, IL)

Fresh Dining Concepts; Oak Brook (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Flexible scheduling

Free shift meals

Paid training

Advancement opportunities

Free uniforms

Health insurance (eligible)

Job summary

Auntie Anne's in Oak Brook, IL is hiring a Shift Manager to lead daily operations and ensure top guest experiences. You will supervise delivery of fresh baked pretzels, coach team members, and maintain standards across food safety and customer service.

Ideal candidates have 1+ years in food-service or supervisory roles, able to work flexible hours including weekends, and hold or obtain a Food Handler Cert within 30 days of hire. Join a fast-paced team focused on reliability and teamwork.

Qualifications

• Must be 18 years of age or older.
• Availability to work at least one weekend day (Saturday or Sunday) each week.
• Flexible availability, including evenings, weekends, and holidays.
• High school diploma or equivalent experience preferred.
• Food Handler Certification (current or ability to obtain within 30 days of hire).
• 1+ years of food service, restaurant, retail, or supervisory experience preferred.

Responsibilities

• Welcome every guest with friendly, energetic, and professional service.
• Lead shifts and provide direction, coaching, and support to team members.
• Prepare, bake, and serve Auntie Anne's products according to brand recipes and quality standards.
• Ensure operational, food safety, and guest service standards are consistently met.
• Consistently deliver accurate orders and a positive guest experience.
• Operate registers and handle cash, payments, and transactions responsibly and accurately.
• Assist with opening and closing procedures, cash accountability, and shift execution.
• Monitor productivity and overall shift performance.
• Address guest concerns professionally and resolve issues in a timely manner.
• Support the training and development of new and existing team members.
• Maintain a clean, stocked, organized, and food-safe environment throughout your shift.

Skills

Team Leadership

Customer Service

Food Safety

Cash Handling

Job description

Job Details

Job Location: Oakbrook, IL 60521, Salary Range: $17.00 - $17.00 Hourly, Start Something Sweet (and Salty!) - Become an Auntie Anne's Shift Manager!

Our Mission

To create moments of joy through fresh baked favorites and unforgettable guest experiences.

Your Role

Lead by example and bring our mission to life, one pretzel at a time.

Known for our iconic freshly baked pretzels, Auntie Anne's delivers crave-worthy treats that make everyday moments better. We're looking for reliable, hardworking Shift Managers who take pride in leading teams, supporting operations, and delivering exceptional guest experiences every shift.

As a Shift Manager, you'll play a key role in driving store performance, maintaining operational standards, coaching team members, and ensuring every guest receives outstanding service. If you're dependable, enjoy leading people, thrive in a fast-paced environment, and are committed to doing things the right way, we'd love to meet you.

What You'll Do

• Welcome every guest with friendly, energetic, and professional service
• Lead shifts and provide direction, coaching, and support to team members
• Prepare, bake, and serve Auntie Anne's products according to brand recipes and quality standards
• Ensure operational, food safety, and guest service standards are consistently met
• Consistently deliver accurate orders and a positive guest experience
• Operate registers and handle cash, payments, and transactions responsibly and accurately
• Assist with opening and closing procedures, cash accountability, and shift execution
• Monitor productivity and overall shift performance
• Address guest concerns professionally and resolve issues in a timely manner
• Support the training and development of new and existing team members
• Maintain a clean, stocked, organized, and food-safe environment throughout your shift
• Arrive on time, in proper uniform, and ready to work at the start of every scheduled shift
• Maintain reliable attendance and follow established call-out and scheduling procedures
• Plan ahead for transportation, traffic, and parking to ensure timely arrival
• Take ownership of assigned responsibilities and follow through with strong attention to detail
• Support teammates during busy periods and work collaboratively to achieve store goals
• Follow all food safety, sanitation, loss prevention, and operational procedures
• Demonstrate accountability, professionalism, and a positive attitude in every aspect of the job
• Help create a culture of teamwork, reliability, and respect

Perks You'll Love

• Flexible scheduling with 20 to 40 hours per week
• Free on-duty shift meals plus employee discounts on Auntie Anne's favorites
• Paid training with ongoing coaching and development
• Advancement opportunities available; background check may be required for certain leadership roles
• Free uniforms
• Eligible benefits may include health insurance, life insurance, and a 401(k) plan
• Work with a supportive team in a fun, fast-paced environment

What We're Looking For

• Must be 18 years of age or older
• Reliable transportation and consistent attendance
• Availability to work at least one weekend day (Saturday or Sunday) each week
• Flexible availability, including evenings, weekends, and holidays
• Demonstrated commitment to punctuality, including arriving on time, prepared, and ready to begin work at the scheduled start of each shift
• Dependable attendance record with the ability to consistently meet scheduled shifts
• Ability to proactively communicate scheduling conflicts, emergencies, or absences in accordance with company policies
• Strong work ethic and commitment to being dependable, accountable, and team-oriented
• Ability to follow directions, procedures, and brand standards consistently
• TB clearance required (if applicable by location)
• 1+ years of food service, restaurant, retail, or supervisory experience preferred
• Previous leadership, keyholder, or shift management experience is a plus
• Ability to stand, bend, lift, and remain active throughout a shift
• Comfortable working in warm and cold environments, including around ovens, prep areas, and walk-in coolers
• Basic math skills and confidence using point-of-sale systems
• Ability to taste-test products as part of quality control processes
• Strong communication, teamwork, leadership, and guest service skills
• Food Handler Certification (current or ability to obtain within 30 days of hire)
• High school diploma or equivalent experience preferred
• Comfortable using smartphones, tablets, and store technology systems
• Demonstrates honesty, accountability, reliability, and a willingness to learn and grow

Ready to Roll?

If you're looking for more than just a job and want to be part of a team that values reliability, accountability, leadership, teamwork, and great guest service, Auntie Anne's is the place for you.

Join our team as a Shift Manager and help lead the way in serving smiles, one pretzel at a time.