Shift Manager

Workstream; Village of Williamsville (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

Wingstop in Williamsville, NY is seeking a Shift Leader to support the General Manager in day-to-day operations and to direct daily restaurant activities in the GM’s absence.

You will help instill the Wingstop culture, lead a team, manage multiple projects, and focus on profitability through effective procedures and performance standards.

The role requires a guest service mindset, strong communication, calm under pressure, and reliable attendance.

Qualifications

• Guest service mindset and genuine desire to serve customers.
• Strong verbal communication and listening skills.
• Calm, tactful demeanor under difficult situations.
• Ability to manage multiple projects and timelines with urgency.
• Well organized and detail oriented.
• Experience with business planning and directly responsible for operational and financial results.

Responsibilities

• Shift Leader supports the General Manager in day-to-day operations.
• Directs daily restaurant operations in GM’s absence.
• Conveys Wingstop culture to crew members and leads a team.
• Helps establish procedures and performance standards to increase profitability.
• Teaches others to understand the financial impact of operational decisions.

Skills

Guest service mentality

Verbal communication

Multitasking

Organized

Leadership

Problem solving

Attendance

Job description

Shift Leader has the overall responsibility of supporting the General Manager in day to day operations of the restaurant, and for directing the daily operations of a restaurant in the General Manager’s absence. The Team Leader must convey the Wingstop culture to his/her fellow crew members and be a creative team player who is passionate about hard work, about having fun, and demonstrating sincere dedication to the success of the brand. Every Team Member is responsible for representing the culture and mission of Wingstop to Serve the World Flavor!

Requirements:

• Guest service mentality; has a genuine desire to serve the customer.
• Strong verbal communication and listening skills.
• Maintains a calm, tactful demeanor when dealing with difficult situations.
• Manages multiple projects and timelines with a sense of urgency and follow through.
• Well organized and detail oriented.
• Experience must include business planning, with direct responsibility for operational and financial results. Must have demonstrated expertise in identifying areas for improvement and establish and implement procedures and performance standards to increase profitability.
• Ability to teach others to understand the financial impact of operational decisions, and help to establish and implement performance measurements and procedures to reach goals.
• Consultative and coaching approach; tolerant of others’ viewpoints. Ability to use persuasion and negotiation and other communication principles to influence results.
• Strong problem-solving skills; desire to accept a leadership role, and remain tactful while approaching conflict management.
• Ability to remain composed and rational in adverse or confrontational situations. Must be able to deal with complex factors, adapt existing methods, make and influence decisions guided by established policies and procedures.
• Ongoing learner; exhibits insatiable curiosity and an interest in self improvement
• Regular and predictable attendance
• Must be 18 years or older

We're not in the wing business. We're in the flavor business. It's been our mission to serve the world flavor since we first opened shop in '94, and we're just getting started.
1997 saw the opening of our first franchised Wingstop location, and by 2002 we had served the world one billion wings. It's flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.
Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop - because it's more than a meal, it's a flavor experience.