Shift Manager

Popeyes; Rome (GA); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Pay: $13 - $16 / hour

Health insurance

Annual bonus

Free shift meal

Uniform provided

Paid time off

Love Program enrollment

MemberDeals discounts

Career advancement opportunities

Job summary

Popeyes Louisiana Kitchen is seeking a Shift Manager to oversee daily restaurant operations in the absence of the General Manager. You will lead a team, uphold food quality, and deliver outstanding customer service to meet operational goals.

This role emphasizes training, positive leadership, attendance, and hands-on involvement across all stations. Location offers growth opportunities and a fast-paced environment.

Qualifications

• Exceed customer expectations to ensure satisfaction.
• Friendly, professional and positive attitude toward guests and team.
• Collaborate with team to ensure smooth operations.
• Prompt and regular attendance on assigned shifts.
• Must be at least eighteen years of age.
• Experience in food service is a plus.

Responsibilities

• Foster a positive environment to boost store morale.
• Lead by example and manage the team on shift.
• Provide training to new hires and ongoing coaching.
• Complete logs and paperwork accurately and timely.
• Deliver prompt, friendly guest service and upsell where appropriate.
• Ensure food quality and temperature is maintained.
• Check equipment temperatures and functioning.
• Handle returns, refunds and customer complaints when needed.
• Prepare and package signature items according to recipes.
• Follow safety and sanitation standards and health regulations.
• Clean and sanitize all areas of the restaurant and storage spaces.
• Monitor inventory and restock as needed.

Skills

Team leadership

Customer service

Professional attitude

Attendance

Job description

Popeyes Shift Manager - Career Growth Opportunities

If you Love that Chicken at Popeyes®, then you will Love thatPAYCHECKat Popeyes® too! As a Shift Manager at Popeyes® Louisiana Kitchen, you are responsible for overseeing the daily operations of the restaurant in the absence of the General Manager. The role focuses on ensuring smooth and efficient service by managing team members, maintaining a high level of food quality, and delivering exceptional customer service. The Shift Manager plays a critical role in driving team performance, ensuring guest satisfaction, and

meeting operational goals. At this Popeyes® location, we are looking for people bursting with positivity and with smiling faces. If you are an enthusiastic team player who enjoys working with people, loves to learn new things, and wants to be a part of a winning team, then we want to meet you.

Fantastic Benefits Include:

• Pay: $13 - $16 / hour
• Medical, Dental, Vision & Life Insurance for All Full-time Employees
• Annual Bonus – Every year, Team Members get $100 on their Popeyes® Employment Anniversary
• Free Shift Meal
• Free Popeyes® Uniform
• Paid Time Off, Once Eligible
• Enrolled in the Team Member Love Program by the Popeyes® Foundation
• Enrolled into MemberDeals – Special Discounts on Memberships, Entertainment & Travel
• Career Advancement Opportunities at this Location! Over 35% of Store Leadership has been Promoted Internally. Career Advancement Opportunities PART 2 – We are Funky Chicken llc dba Popeyes® Louisiana Kitchen With 38 Locations in Georgia! We Might Have an Opening at Our Neighboring Location Once You Are Ready for a Promotion – Grow with Us!

Responsibilities:

• Fostering a positive environment which helps the morale of the store
• Leading by example, plus managing the team
• Providing new hire training & ongoing training & development of Team Members
• Completing all necessary logs & paperwork
• Providing prompt & friendly customer service duties such as taking our guest’s orders & processing payments accurately & upselling/cross-selling when appropriate
• Checking food quality & temperature throughout the day to ensure the food is fresh & safe to serve
• Checking all equipment for temperature & proper functioning
• Processing returns & refunds & resolving customer complaints if needed
• Prepares & packages our signature menu items & drinks accurately & according to established recipes, portion sizes & presentation guidelines
• Following Popeyes® procedures to adhere to all safety, food handling & sanitation standards as per company guidelines & health regulations
• Contribute to cleaning & sanitizing the whole restaurant including the lobby, dining room, the food prep equipment & utensils & storage areas, & exterior of the building, restroom, etc.
• Monitoring inventory levels during shifts, ensuring adequate stock of products & notifying management of any shortages. Unpacking deliveries & stocking inventory items as needed

Requirements:

• Exceed customer expectations to ensure satisfaction ensuring their needs are met promptly & courteously while promoting the culture of Popeyes® Louisiana Kitchen
• Show a friendly, professional & positive attitude to guests & fellow team members
• Collaborate with team members to ensure smooth operations & provide support where and when needed
• Prompt & regular attendance on assigned shifts
• Act with integrity, honesty & a professional manner
• Must be at least eighteen (18) years of age.
• Comfortable working in a fast-paced environment
• Willingness to learn & teach others the Popeyes® way in all areas of a fast-paced, high-energy environment & work multiple stations.
• Safely operate & clean kitchen equipment

Physical Demands

• Standing for long periods: Minimum of 4 hours, especially during busy times.
• Lifting & carrying between 10 to 50 pounds or more with proper lifting procedures.
• Multitasking, bending/reaching, repetitive & fast-paced movement

Education: Previous experience in food service or customer service is a plus but not required. We provide training, but basic math skills are needed for cash transactions.

Shifts Needed: Opening, Mid-day & Closing shifts available. We are Flexible when able

Pay: $13 - $16 / hour

Job Type: Part-time / Full-time

Check Us Out at:

X (twitter):@FunkyChickenATL

Facebook: www.facebook.com/FunkyChickenLLC/

Youtube: @FunkyChickenATL

Funky Chicken llc dba Popeyes® Louisiana Kitchen is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic. We encourage applications from individuals of all backgrounds and experiences.

LOUISIANA LEGENDS® - Founded in 1972, the Popeyes® brand has more than 50 years of history and culinary tradition. Popeyes® owes its beginnings to entrepreneur and culinary innovator, Al Copeland. With one small restaurant and a big idea, Copeland introduced the New Orleans–style fried chicken that has now made the brand famous throughout the world. Our culinary heritage is built upon the rich Cajun and creole flavor profiles that are unmistakably Louisiana. We continuously draw upon and celebrate this heritage to inspire new, authentic menu creations the world craves. Popeyes distinguishes itself with a unique New Orleans style menu featuring spicy chicken, chicken tenders, fried shrimp and other regional items. This unique and flavorful food has allowed Popeyes to become one of the world’s largest chicken quick service restaurants, with over 2,700 restaurants in the U.S. and around the world. Our history combined with great food, service and quality makes Popeyes® restaurants genuine Louisiana Legends.