Shift Manager

Southern Multifoods Inc; Roanoke (AL); On-site; USD 12,000 - 17,000; Full time

Job summary

Southern Multifoods Inc, operating a Taco Bell franchise, is hiring for a crew member responsible for directing and ensuring efficient operation of the front line and kitchen. The role emphasizes quick, friendly service, quality products, and a clean, well-groomed appearance.

Responsibilities include maintaining safety, following recipes, reading instructions, and teamwork to keep customers satisfied; physical tasks include standing, lifting up to 50 lbs, and participating in drive-thru when

Qualifications

• High school courses preferred.
• Must be clean, neat and well groomed.
• Must be able to lift up to 50 lbs.
• Must have good interpersonal communication skills.
• Must be able to read recipes and follow instructions.

Responsibilities

• Prepare orders quickly and accurately according to specifications.
• Maintain cleanliness and provide quality service.
• Operate front line and kitchen equipment.
• Provide courteous, friendly service to customers.
• Work as part of a team to ensure customer satisfaction.

Skills

Customer service

Team player

Communication

Adaptability

Education

High school diploma or equivalent

Tools

Cash register

Point of sale

Job description

You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Basic Function:

1. To direct and ensure the efficient operation of the front line and kitchen.
2. Some high school courses preferred.
3. Must be clean, neat and well groomed.
4. Must have thorough knowledge of kitchen food preparation, register equipment operation and crew employment procedures.
5. Must have good interpersonal communication skills to work with fellow employees and customers.
6. Must have good hearing to work with customers and fellow employees and to work the drive through when necessary.
7. Must have good vision to observe store dynamics and to operate kitchen equipment safely.
8. Must be honest.
9. Must be assertive and aggressive, but well mannered.
10. Must be able to follow verbal and written instructions and read recipes.
11. Must be able to pay attention to detail, cope with pressure and remain calm when challenging situations arise.
12. Must work as team member and perform job duties with a minimum of disruption to customers or fellow employees.
13. Must be able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.
14. Must have good manual dexterity to be able to work rapidly and accurately during rush periods.
15. Must be able to work as part of a team to assure constant and consistent customer satisfaction through excellent quality, service and cleanliness.

General Responsibilities:

1. Ensure customer satisfaction by providing quick, efficient service and quality products.
2. Provide excellence in quality, service and cleanliness.
3. Provide consistent product portions.
4. Create and maintain a positive and cooperative atmosphere among employees and customers.
5. Maintain knowledge and operation of all equipment and operations.
6. Follows and abides by all safety rules, policies and procedures.

Job Training:

Job normally performed under close/general supervision with assistance provided for exceptional problems or duties. Position requires abundant customer contacts.

Decision Making Responsibilities:

Must be able to observe, recognize, make decisions, react quickly, and adjust to different situations. Must be able to set priorities and react quickly to the needs of the customers, the dining room, and the work area.

Working Conditions:

Work area temperature may be extreme and noise level may be high at times. May have to work without food or drink during busy times.

Consequence of Errors:

Injured employees, dissatisfied customers, loss of revenue, damaged equipment.

Key Activities:

1. Quickly prepares customers' orders according to specifications and with the highest possible quality.
2. Works as a team member to assure constant and consistent customer satisfaction through excellent quality, service, and cleanliness.
3. Prioritizes work load, always serving customers first, then maintaining dining room, and then maintaining work area.
4. Operates all kitchen equipment.
5. Acknowledges and speaks to customers when possible in a friendly and courteous manner.
6. Directs employees operating front line and kitchen.
7. Reports any needed equipment and/or facilities repair to the Maintenance Department.