Shift Manager

McDonald's Restaurants Limited; Raytown (MO); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Flexible scheduling

Paid time off

Health insurance

Early wage access

Archways to Opportunity

High school completion

Tuition assistance

English courses

Leadership training

Advancement opportunities

Job summary

McDonald’s franchise restaurant is seeking a Shift Manager to lead Crew Members on daily shifts, ensuring fast, accurate, and friendly service while upholding Quality, Service, and Cleanliness standards.

The role emphasizes leadership, planning, and coaching in a fast-paced environment, with opportunities to develop management skills and advance within the organization.

Qualifications

• Previous leadership experience is preferred, particularly in a restaurant, retail, hospitality, or other fast-paced customer service environment.
• We are looking for leaders who:
• Have a positive attitude and lead by example
• Are dependable and responsible
• Communicate effectively with employees and customers
• Enjoy coaching and supporting others
• Can stay organized and make decisions in a fast-paced environment
• Work well as part of a management team
• Take pride in providing great service and quality food
• Are willing to learn and take on additional responsibility
• Have scheduling flexibility based on restaurant needs

Responsibilities

• Leading Crew Members during assigned shifts
• Planning and organizing each shift
• Assigning positions and responsibilities to Crew Members
• Monitoring performance throughout the shift
• Coaching employees and providing direction when needed
• Ensuring quality food production and accurate service
• Delivering an exceptional customer experience
• Maintaining food safety and cleanliness standards
• Supporting safety and security procedures
• Monitoring shift performance and restaurant results
• Assisting with inventory and restaurant systems
• Supporting training and employee development
• Communicating important information to other Managers

Skills

Leadership

Team management

Customer service

Scheduling

Job description

Shift Manager

About the Position

This position is with an independently owned and operated McDonald’s franchise restaurant. The franchisee is a separate company and employer from McDonald’s USA and is solely responsible for employment matters at this restaurant, including hiring, discipline, supervision, staffing, scheduling, and termination.

McDonald’s USA does not control employment decisions at this restaurant and will not receive your employment application or participate in the hiring process.

Why Work With Us?

A Shift Manager plays an important role in the daily success of the restaurant. You will lead Crew Members during your shifts, help deliver a great customer experience, and make sure the restaurant operates safely, efficiently, and according to McDonald’s standards.

This is a great opportunity for someone who enjoys working with people, solving problems, and taking on leadership responsibility in a fast-paced environment.

Whether you already have leadership experience or are ready to take the next step in your career, we provide training and development opportunities to help you grow.

Benefits & Perks

Depending on eligibility, position, and location, benefits may include:

• Flexible scheduling

• Paid time off or paid sick time

• Health insurance for eligible employees

• Early access to a portion of your earned wages

• Education assistance through Archways to Opportunity

• High school completion programs

• Upfront college tuition assistance

• English language courses

• Leadership training and development

• Opportunities for advancement

What You’ll Do

Shift Managers provide leadership during assigned shifts to help ensure customers receive fast, accurate, and friendly service while maintaining strong standards for Quality, Service, and Cleanliness.

Responsibilities may include:

• Leading Crew Members during assigned shifts

• Planning and organizing each shift

• Assigning positions and responsibilities to Crew Members

• Monitoring performance throughout the shift

• Coaching employees and providing direction when needed

• Ensuring quality food production and accurate service

• Delivering an exceptional customer experience

• Maintaining food safety and cleanliness standards

• Supporting safety and security procedures

• Monitoring shift performance and restaurant results

• Assisting with inventory and restaurant systems

• Supporting training and employee development

• Communicating important information to other Managers

Shift Managers may also be assigned responsibilities within specific restaurant systems or departments.

What We’re Looking For

Previous leadership experience is preferred, particularly in a restaurant, retail, hospitality, or other fast-paced customer service environment.

We are looking for leaders who:

• Have a positive attitude and lead by example

• Are dependable and responsible

• Communicate effectively with employees and customers

• Enjoy coaching and supporting others

• Can stay organized and make decisions in a fast-paced environment

• Work well as part of a management team

• Take pride in providing great service and quality food

• Are willing to learn and take on additional responsibility

• Have scheduling flexibility based on restaurant needs

Applicants must be at least 18 years old for this management position.

Grow With Us

The Shift Manager role is a great opportunity to build leadership and restaurant management experience. Strong Shift Managers may have opportunities to advance into Department Manager, General Manager, and other leadership positions within the organization.

Additional Information

This posting provides a general overview of the Shift Manager position and is not intended to list every responsibility or essential function of the job. Shift Managers may perform additional duties based on the needs of the restaurant and organization.

By applying, you understand that you are applying for employment with an independently owned and operated McDonald’s franchisee, not McDonald’s USA. Information submitted with your application will be provided to the franchisee for purposes of evaluating your application and contacting you regarding employment opportunities. The franchisee alone is responsible for all employment decisions and employment practices at this restaurant. Questions regarding the franchisee’s privacy practices should be directed to the franchise organization.

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [e-mail] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.

McDonald’s and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.