Shift Manager

LIC WDY LLC; New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

The Salz Group, operating Wendy's restaurants, is seeking experienced Shift Managers to join our growing brand and help deliver a superior fast food experience.

As aShift Manager, you will lead teams, supervise Crew Members and Team Trainers, and ensure all daily shift operations meet and exceed standards while maintaining a memorable guest experience.

Qualifications

• Previous shift management experience in a fast-food or quick-service setting.
• Ability to lead teams and drive guest satisfaction.
• Comfortable working overnight shifts.

Responsibilities

• Train, monitor, and reinforce food safety procedures to Crew Members.
• Proficient with cash management: set up, issue, reconcile, and close cash drawers; verify deposits.
• Ensure restaurant is rush-ready at all times, with clean, well-stocked stations ready to serve guests.
• Work with Restaurant Management to train, develop, and communicate with Crew Members and Team Trainers.
• Host team huddles and meetings; communicate information positively and collaboratively.

Skills

Team leadership

Cash handling

Guest service

Job description

The Salz Group, a Multi-Brand Restaurant Operator is searching for experienced Shift Managers to join our growing brand. As we continue our growth trend, we are looking for your experience, to join our dynamic organization and help us build a better fast food experience. This position will be a part of our exciting Wendy's restaurants and contribute to our momentum of success. *PLEASE NOTE THAT WE ARE CURRENTLY RECRUITING FOR OVERNIGHT CANDIDATES FOR THESE ROLES*

Why Wendy's

Shift Managers are responsible for the assisting and execution of daily operational activities. This leadership role sets the standard for Crew Members and helps drive performance to ensure all daily shift operations don't just meet standards, they exceed them. The right candidate should be comfortable leading teams to ensure shifts run effectively, while also focused on an overall great experience for both Crew Members and Guests.

General Responsibilities

• Train, Monitor, and Reinforce Food Safety procedures to Crew Members.
• Proficient with cash management. Able to set up, issue, reconcile, and close cash drawers. Verifying cash deposits once completed.
• Ensure Restaurant is "rush ready" at all times, performing walk thrus to ensure cleanliness, well stocked and all stations are ready to serve guests.
• Work with Restaurant Management team to train, develop, and communicate with Crew Members and Team Trainers.
• Comfortable in hosting Team Huddles, Meetings, and communication information in a positive and collaborative manner.
• Able to Supervise Crew Members and Team Trainers in a way to promotes productivity, but also fosters retention and team building.
• Work with Restaurant Management team to ensure quality, production, and service standards are met.
• Lead by example and coach team to ensure we provide a memorable guest experience that "Delights every customer".
• Ensure all compliance standards and Wendy's routines are followed to ensure compliance is met.
• Ability to multi-task while maintaining composure and giving sound advice and direction. Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus. Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues.
• Ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements. Must be able to stand for prolonged periods of time. Position may require the use of a headset. Frequent lifting and carrying (up to 25-50 pounds, as necessary), reaching, pushing, pulling, bending, kneeling and stooping is involved.
• Must be available to report for work promptly and regularly.

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