Shift Manager

Dunkin' | Askar Management; New Hartford (CT); On-site; USD 38,000 - 52,000; Full time

Job summary

Dunkin' in New Hartford, CT is seeking an energetic Shift Leader to help lead our restaurant team and deliver an exceptional guest experience. You will support the Restaurant Manager by overseeing daily operations, coaching teammates, and ensuring brand standards.

The ideal candidate is a positive leader who thrives in a fast-paced environment, motivates others, and provides outstanding customer service. This role emphasizes team leadership, guest service, and maintaining food safety and

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Lead and motivate Team Members during each shift.
• Delegate tasks and communicate shift goals and priorities.
• Coach employees with timely, constructive feedback.
• Support onboarding and training of new Team Members.
• Maintain food safety and cleanliness standards.
• Assist with scheduling and cash handling.
• Ensure guest issues are resolved promptly.
• Support Restaurant Manager in achieving operations and sales goals.

Skills

Team Leadership

Customer Service

Communication

Coaching

Problem Solving

Education

Fluent English

Basic computer skills

Job description

We're looking for an energetic and dependable Shift Leader to help lead our restaurant team and deliver an exceptional guest experience. In this role, you'll support the Restaurant Manager by overseeing daily operations, coaching team members, maintaining brand standards, and ensuring every shift runs efficiently.

The ideal candidate is a positive leader who enjoys working in a fast-paced environment, motivating others, and providing outstanding customer service.

What You'll Do:

Team Leadership

• Lead and motivate Team Members during each shift.
• Delegate tasks and communicate shift goals and priorities.
• Coach employees with timely, constructive feedback.
• Support onboarding and training of new Team Members.
• Foster a positive, respectful, and team-oriented work environment.

Restaurant Operations

• Perform all Team Member responsibilities as needed.
• Support the Restaurant Manager in achieving operational and sales goals.
• Ensure all food, beverage, and service standards are consistently met.
• Monitor food quality, cleanliness, and overall restaurant appearance.
• Maintain inventory levels and communicate supply needs.
• Complete shift change communication to ensure smooth transitions.

Guest Service

• Deliver exceptional guest service and resolve guest concerns promptly.
• Lead by example by providing friendly, fast, and accurate service.
• Encourage Team Members to create a welcoming and positive guest experience.

Other Management Tasks

• Ensure compliance with food safety, sanitation, and health standards.
• Follow company policies related to safety, security, and loss prevention.
• Manage cash handling procedures and monitor cash over/short during each shift.
• Assist with employee scheduling as assigned.

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred.

Key Competencies:

• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused
• Ability to assist with training
• Problem solving
• Motivating others

Physical Demands/Working Conditions:

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
• Wearing a headset
• Working in a small space