Shift Manager

Coffee and Bagel Brands; Minneapolis (MN); On-site; USD 17,564 - 29,274; Full time

Benefits offered by this job

Transportation Expense reimbursement

Paid monthly parking pass

Flexible scheduling

Job summary

Join Coffee and Bagel Brands as a Shift Manager, where you will lead shifts, ensure guest satisfaction, and develop team members. The role offers a starting pay of $17 per hour with opportunities for bonuses based on early shifts.

Located in Minneapolis, Minnesota, this position requires a minimum of one year of leadership experience and the ability to work flexible hours, including early mornings and weekends. We prioritize creating a positive culture that embraces team values and community engagement.

Qualifications

• Minimum of 1 year of experience in leadership, customer service, or retail.
• Must be at least 18 years old and able to work flexible hours.
• Demonstrated confidence and calm under pressure.

Responsibilities

• Lead shifts while ensuring team engagement and guest satisfaction.
• Train and develop team members in their roles.
• Perform administrative tasks such as bank deposits and inventory management.

Skills

Leadership

Customer service

Team engagement

Education

High school diploma or GED

Job description

At Caribou Coffee we create day‑making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what's really important around here - TEAM, GUEST, BUSINESS! It's that simple. If you're ready to work somewhere you can be yourself while making an impact on your community, creating life‑long relationships, and serving the best coffee around, join our herd! Apply today and be part of the 'Bou Crew.

Premium Pay. MSP! Starting pay for Shift Managers is $17.00!

Shift Managers that can open at 3:30 a.m. or 4:00 a.m. (depending on location) earn up to $2.00 more per hour for their entire shift.

Transportation Expense—MSP pays for a monthly parking pass for drivers. Up to $40.00 in reimbursements for public transportation (bus, light rail, or app‑based fee).

What you deliver

• Demonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellence
• Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen
• Thinks strategically about maximizing product sales and waste management
• Demonstrates “total store vision” to take ownership of the look and feel of the store
• Knowledgeable about the deployment for the day, and the roles and responsibilities associated
• Consistently leverages effective communication on the floor during the shift
• Sees the needs of the team and guest and addresses situations before they become problematic
• Understands the multiple priorities of the shift and effectively communicates and delegates objectives and tasks
• Takes ownership not only for the current shift, but also the shift that follows
• Responsible for ensuring that the team is executing SOP and quality standards correctly and consistently
• Actively—and in the moment—coaches and gives feedback to Team Members to ensure they are bringing their best DOING and BEING to their role
• Trains team on role responsibilities, product knowledge and promotional items
• Performs administrative tasks with integrity and to completion, including, but not limited to bank deposits, inventory, store product orders and others as assigned
• Actively develops Team Members and is in conversations about career and professional growth

How you show up

• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Takes ownership for their impact on other people and actively manages how they show up
• Demonstrates confidence and owns the decision‑making responsibility of being the Manager on Duty
• Is resilient under pressure and brings a being of calm in critical moments
• Brings joyfulness to leading the team, serving guests and being a community member
• Seeks to be of service and create success for others
• Brings enthusiasm and curiosity to the responsibility of being a subject matter expert and helping others grow
• Demonstrates the humility and curiosity needed to be a leader of a diverse group of people and shows an eagerness to grow and learn
• Gives powerful feedback and always looking to make the biggest difference by coaching the team from commitment, not compliance
• Takes ownership for, and is eager to, make a positive impact on others
• Seeks to create an inclusive and inspiring culture on every shift with every team member
• Takes full ownership of their own development and actively seeks feedback and growth opportunities

Qualifications

Required:

• At least 1 year of leadership, restaurant, retail or customer service experience, or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader
• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
• Must be at least 18 years of age

Preferred:

• High school diploma or GED equivalent
• A valid driver's license and reliable transportation

Physical Requirements

The physical requirements for this position are hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and being able to stand for 4 to 8 hours, or the ability to accomplish the physical requirements with or without reasonable accommodations.

Compensation Range

$12.75 - $21.25 per hour

Starting pay is subject to local and state minimum wage regulations.

Ranges reflect what the employer reasonably and in good faith expects to pay for such position.

Equal Opportunity Employer

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers for all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. If you have a disability or special need that requires accommodation, please let us know.

Brand

Caribou Coffee