Shift Manager

Andy's Frozen Custard; McAllen (TX); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Employee discounts

Opportunity for advancement

Job summary

Andy's Frozen Custard in McAllen, TX is opening a brand-new location and seeking an energetic Shift Manager to lead the launch. You will help train the founding team, establish operational standards, and create memorable guest experiences from day one.

Join us to build a strong store culture, drive exceptional service, and lay the groundwork for long-term leadership opportunities within the expanding Andy's network. This is a full-time, on-site role with growth potential.

Qualifications

• Minimum 6 months of management or leadership experience in food service or a related industry.
• Must be at least 18 years old.
• High school diploma or equivalent required.
• Ability to lead by example in a fast-paced, hands-on environment.
• Strong communication, problem-solving, and leadership skills.
• Commitment to exceptional guest service and high operational standards.

Responsibilities

• Lead and develop the opening team to establish operational routines.
• Train, coach, and motivate associates to deliver their best performance.
• Maintain high standards for hospitality, cleanliness, and guest experiences.
• Manage opening/closing procedures and daily store performance.
• Create a positive, energetic, team-oriented culture.

Skills

Leadership

Customer service

Training

Communication

Team building

Education

High school diploma or equivalent

Tools

POS systems

Job description

Benefits

• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement

Shift Manager – NEW STORE OPENING!

Andy's Frozen Custard | McAllen, TX

Compensation: $15.00–$18.00 per hour

Be Part of Something New in McAllen!

Andy's Frozen Custard is coming to McAllen, and we're looking for energetic, motivated leaders to help us launch our brand-new location!

This isn't just another restaurant job. It's an opportunity to be part of our opening leadership team, help build a strong store culture from day one, and play an important role in bringing the Andy's experience to the McAllen community.

We're looking for Shift Managers who lead by example, thrive in a fast-paced environment, and are passionate about developing people and delivering exceptional customer service.

As a Shift Manager, you'll be instrumental in getting our new store off to a successful start. From training our founding team of associates to establishing operational standards and creating memorable guest experiences, you'll help lay the foundation for long-term success.

At Andy's, we don't just offer jobs. We build careers!

Why Join Andy's Frozen Custard?

We believe you should love where you work while still having time to enjoy life outside of it.

• Be Part of Our Grand Opening! Help launch our newest location in McAllen and establish a winning team from the ground up.
• Competitive Pay: $15.00–$18.00 per hour, plus quarterly bonus opportunities.
• Work-Life Balance: Full-time leadership positions typically average 30–40 hours per week.
• Paid Vacation: Earn paid time off that increases with your length of employment.
• Health Benefits: Health, dental, and vision insurance available to eligible employees.
• A Fun, Clean Work Environment: No grills, no fryers, and no greasy kitchens!
• Holiday Time: Closed Thanksgiving, Christmas Eve, Christmas, and New Year's Eve, with an early closing on Thanksgiving Eve.
• Leadership Development: Receive hands‑on training, ongoing coaching, and opportunities to advance.
• Growth Opportunities: As Andy's continues expanding, we're committed to developing future Assistant Managers, Store Managers, and leaders from within.

What You'll Do

As a Shift Manager, you'll be responsible for leading your team and ensuring every shift meets Andy's high standards for quality, hospitality, cleanliness, and operational excellence.

Help Launch Our New Store

• Play a key role in preparing our McAllen location for a successful grand opening.
• Help train and develop our opening team of associates.
• Establish strong operational routines and reinforce Andy's standards from day one.
• Help create a positive, energetic, and team‑oriented culture that sets our new store up for success.

Lead and Develop Your Team

• Lead by example while working alongside your team in daily operations.
• Train, coach, and motivate associates to deliver their best performance.
• Remain calm, professional, and solution‑oriented during busy shifts.
• Provide consistent feedback and help team members develop their skills.
• Build a workplace where employees feel supported, respected, and excited to come to work.

Deliver an Exceptional Guest Experience

• Ensure every guest receives friendly, fast, and exceptional service.
• Maintain the highest standards for frozen custard quality, presentation, and consistency.
• Resolve guest concerns professionally and create positive experiences.
• Lead your team in delivering the hospitality Andy's is known for.

Execute Daily Operations

• Manage opening and closing procedures.
• Maintain a clean, organized, and safe restaurant.
• Ensure food safety, sanitation, and operational standards are consistently followed.
• Support efficient shift execution, team communication, and daily store performance.
• Take ownership of your shift and lead with a sense of urgency and accountability.

What We're Looking For

We're looking for leaders who are ready to roll up their sleeves, take initiative, and help build something great!

Requirements:

• Must be at least 18 years old.
• Minimum 6 months of management or leadership experience in food service or a related industry.
• High school diploma or equivalent required.
• Friendly, enthusiastic, dependable, and positive attitude.
• Strong communication, problem‑solving, and leadership skills.
• Ability to lead by example in a fast‑paced, hands‑on environment.
• Passion for coaching, training, and developing others.
• Commitment to exceptional guest service and high operational standards.
• Reliable transportation to and from work.
• Full-time availability, including evenings, weekends, late nights, and some holidays.
• Consistent employment history and positive professional references.

Previous restaurant leadership experience is preferred, but we're especially interested in individuals who demonstrate strong leadership potential, a great attitude, and a willingness to learn.

Physical Requirements

This is an active, hands‑on leadership position. Shift Managers must be able to:

• Stand and walk for extended periods.
• Occasionally lift, carry, push, or pull up to 55 pounds safely.
• Bend, reach, twist, and perform repetitive movements throughout shifts.
• Occasionally use ladders, stairs, and ramps.
• Operate point‑of‑sale systems and restaurant equipment.
• Communicate clearly with guests and team members.
• Perform tasks requiring near and distance vision.
• Work outdoors in varying weather conditions as needed.

Grow With Us!

At Andy's Frozen Custard, we believe our greatest investment is in our people. Through our specialized training programs, you'll learn "The Andy's Way" and develop the skills necessary to succeed as a leader.

We believe in promoting from within. Many of our Store Managers began their careers as Store Associates, and as our company continues to grow, so do the opportunities for advancement.

Joining our McAllen opening team means more than stepping into a Shift Manager position. It means becoming part of the foundation of a new store, helping develop future leaders, and building something you can be proud of.