Shift Manager

Applebee's; Mayfield Heights (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

401K, medical, dental, vision insurance options

Paid training

Complimentary meals while on duty

Daily pay option

Opportunities for advancement

Job summary

Workstream in Mayfield Heights, Ohio, is seeking a dedicated Shift Leader to support restaurant operations and assist management. As a Shift Leader, your role involves ensuring smooth daily operations, training team members, and delivering exceptional customer service. Ideal candidates will have at least one year of experience in the Quick Service Restaurant industry and strong communication and leadership skills. The position offers competitive compensation and benefits, as well as opportunities for advancement.

Qualifications

• Minimum 1 year of experience in the Quick Service Restaurant (QSR) industry.
• Strong knowledge of team leadership and conflict resolution.
• Available to work during evenings, holidays, and weekends.

Responsibilities

• Support the General and Assistant Manager to ensure smooth operations.
• Help train team members and provide exceptional customer service.

Skills

Team leadership

Exceptional communication skills

Conflict resolution

Education

High School Diploma or GED

Tools

POS system familiarity

ServSafe certification

Job description

Be a part of what we are building here at Arby's.

At Arby’s, we are guided by our six core values: Dream Big, Work Hard, Get it Done, Play Fair, Have Fun, and Make a Difference. We welcome you to the opportunity to help us cultivate an environment and culture where our team members can develop and flourish.

What You’ll Get (Benefits):

Bring your talents to a team where you belong. Embark on a career that promotes growth and supports flexible schedules.

• Competitive compensation – we aim to recognize your dedication and hard work.
• Competitive benefits (401K, HSA, medical, dental, vision, disability, and life insurance plan options) – to ensure you and your family are well taken care of.
• Paid Training – we aim to set you up for success!
• Complimentary meals while on duty – All Jobs Should Come With Curly Fries!
• Daily Pay Option – Access your earnings before payday with our Earned Wage app.
• Opportunities for advancement and growth within our organization – Our team members are the cornerstone of our craft.

What You’ll Do (Responsibilities):

Our Shift Leaders are key to operating our restaurants daily. You will help support the General and Assistant Manager, ensuring that every shift operates smoothly. You will also help team members through performance and training initiatives. Your ability to provide exceptional customer service will keep our customers coming back for more.

What You’ll Bring (Requirements):

• A minimum of 1 year of experience in the Quick Service Restaurant (QSR) industry is required.
• A High School Diploma or GED is preferred.
• Familiarity with a POS system and ServSafe certification is preferred.
• Availability to work within open hours (e.g. evenings, holidays, weekends).
• Strong knowledge of team leadership and positive conflict resolution.
• Exceptional written and verbal communication skills.
• You're ready to learn all the meat cuts. You're not afraid to jump in and help your team, even if that means eating the last roast beef sandwich.
• Able to withstand the physical demands a restaurant environment holds.