Shift Manager

Symbotic; Manchester (York County); On-site; USD 69,000 - 101,000; Full time

Benefits offered by this job

Medical, dental, vision

Disability insurance

401(k) plan

Paid time off

Job summary

Symbotic is seeking a Shift Manager to lead daily Operations with focus on Safety, Quality, and Maintenance. You will manage a diverse team, ensure adherence to procedures, and drive performance improvements in a high-density warehouse environment.

You will coordinate with customer management and Symbotic HQ, oversee staffing, coach staff, and monitor KPIs. The role requires strong communication, leadership, and a proactive safety mindset in a fast-paced setting.

Qualifications

• Associate or bachelor’s degree in Logistics, Supply Chain, Manufacturing, or Industrial Automation.
• Minimum of 1 year management experience in a related field.
• Experience interacting with executives and major customers.
• Progressive coaching and feedback to improve performance.
• Strong written, verbal, and visual presentation skills.
• Strong knowledge of automation, warehousing, and business processes.
• Ability to work independently following maintenance procedures and manuals.
• High sense of urgency with a focus on safety.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Ensure safety commitments per OSHA, Symbotic, and customer procedures.
• Manage a team of hourly and salaried employees to support customer operations.
• Execute SOPs to drive performance and adapt to changing conditions.
• Staff functions, train, and develop employees; conduct performance reviews.
• Coach team to address issues and develop standards and documentation.
• Train and motivate staff to exceed customer expectations.
• Communicate with customer management and Symbotic leadership.
• Monitor system performance; report trends and propose solutions.
• Provide KPI reporting per contracts and investigate incidents.

Skills

Leadership

Team management

Safety compliance

Process improvement

Training and development

Communication skills

Microsoft Office

Education

Bachelor's or Associate degree in Logistics / Supply Chain / Manufacturing / Industrial Automation

Job description

Who We Are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.

Summary

Reporting to Automation Manager,the Shift Manager plans and leads the daily activities of the Operations Department in the areas of Safety, Quality, and Maintenance. This requires both a focus on leadership as well as the full utilization of information, procedures and methods to positively impact the production of the overall system.

Responsibilities

• Ensure that the safety commitments in compliance with OSHA, Symbotic, and our customers' processes and procedures are met daily.
• Manage a team of hourly and salaried employees to support the customers hours of operations.
• As the system operates at various levels, execute standard operating procedures to drive performance enhancements, adjusting to changing business conditions as required.
• Ensures proper staffing of all functions for the established operating pattern, training and development of employees, setting goals and objectives. This includes evaluating performance by preparing performance reviews.
• Coach the team to respond effectively to issues/problems in the system. Develop standards,
• processes, procedures and documentation for dealing with specific problems.
• Train and enhance the performance of the team members. Regularly assess performance of team members. Train and motivate employees to exceed customer expectations.
• Communicate regularly with the local customer management team as well as the teams at Symbotic headquarters.
• Monitor system performance, report on trends of problems and present solutions.
• Monitor and provide defined KPI reporting based on contractual agreements.
• Conduct accident investigation per company guidelines and use judgment and discretion to make findings and document them

Education And Experience

• Associate or bachelor's degree in Logistics, Supply Chain, Manufacturing, or Industrial Automation or equivalent work experience. equivalent work experience.
• Minimum of 1 year experience in management in a related field.
• Regularly interacts with executives and/or major customers. Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization.
• Utilize progressive coaching and counseling concepts according to established policies and procedures to provide continuous feedback on performance, increase employee retention and improve employee relations.
• Strong written, verbal, and visual presentation communications skills.
• Strong knowledge of automation, warehousing, and business processes.
• Ability to work independent of supervision following maintenance procedures and manuals.
• A high sense of urgency and high focus on safety.
• Takes critical feedback and recognition positively.
• Knowledge of Microsoft Office Suite.

Other Considerations

• There will be steep stairs to climb into the structure. You may be required to routinely walk up and down stairs to navigate the automation structure.
• You will regularly be near railings that are high off the ground.
• Subject to environmental conditions, protection from weather conditions but not necessarily temperature changes. Must be capable of working in temperatures ranging from 105° to 32° Fahrenheit.
• At times you may be at a construction site with PPE required (hard hat, safety vest, steel toes, eyeglasses, ear protection, fall protection (e.g., safety harness).
• Frequent ability to safely and efficiently lift items weighing up to 50lbs and move items weighing up to 80lbs.
• Stand/walk for up to 10-12 hours and is frequently required to walk and reach with hands and arms.
• The employee is routinely required to work at heights of up to 45 feet and within restrictive areas of 24 inches. Where you may need to be able to stand, climb, balance, stoop, kneel, crouch, or crawl.
• Must be capable of occasional and/or continuous feeling, seeing, hearing, bending, twisting, stooping, pushing, pulling, balancing, gripping, climbing, crawling, sitting, handling objects, and repetitive movement using both hands and feet. Must comply with all safety requirements and protocols, including without limitation Lock out tag out safety protocols and fall protection safety protocols.

About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

The base range for this position in the posted location is $69,000.00 - $101,200.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.