Shift Manager

Yoshinoya America, Inc.; Long Beach (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Yoshinoya America, Inc. in Long Beach, CA is seeking a capable restaurant supervisor to oversee daily kitchen and front-of-house operations.

You will guide staff, ensure product quality, handle cash procedures, and maintain a clean, safe dining environment while delivering guest satisfaction. The role includes supervising crew, coordinating with the GM in their absence, training staff, responding to guest concerns, and ensuring FIFO inventory controls, proper labeling, and compliant procedures

Qualifications

• High School graduate or equivalent required.
• Previous restaurant management or supervisory experience preferred.
• Fluent English with ability to read/write and interact with customers.

Responsibilities

• Participates daily in food preparation, cooking, plating, cashiering and guest relations while intermittently supervising and directing others.
• Serves as back up to crew members and covers breaks as needed.
• Ensures all food and beverages are made and presented according to Yoshinoya specifications, procedures, and safe handling requirements.
• Completes reports as directed by the General Manager.
• Responds to customer complaints per company policy, contacting management when refunds are necessary.
• Trains staff and monitors activities throughout the shift, providing feedback.
• Ensures orders are rotated based on FIFO and that cash handling procedures are followed.
• Maintains cleanliness and proper functioning of MACHINERY and equipment.

Skills

Fluent in English

Leadership

Customer service

Cash handling

Staff training

Education

High School diploma or equivalent

Job description

Job Responsibilities

• Participates daily in food preparation, cooking, plating, cashiering and guest relations while intermittently supervising and directing others, in the absence of the General Manager and Assistant Manager.
• Serves as back up to crew members and covers breaks as needed.
• Ensures that all food and beverages are made and presented according to Yoshinoya specifications, procedures, and safe handling requirements.
• Completes reports as directed by the General Manager.
• Follows proper merchandise storage procedures, including labeling procedures.
• Responds to customer complaints per company policy, contacting management when refunds are necessary.
• Effectively trains the staff, and monitors activities throughout the shift, providing consistent feedback.
• Ensures all orders are quickly put away and all items are rotated based upon FIFO (first in/first out) method.
• Ensures all cash handling and procedures are consistently enforced.
• Ensures the restaurant is clean and that all machinery is properly functioning.
• Ensures a safe work environment, reporting any injuries as they occur.
• Monitors and verifies change funds.
• Communicates effectively with staff and management.
• Assists GM placing coin orders, makes multiple cash drops, counts sales, and makes deposits into the double lock safe for the armored car carrier.
• Attends in-house seminars.

What You’ll Bring to The Table AKA Competencies & Skills:

• Fluent in English (written and verbal)
• Ability to:
  • read and comprehend simple instructions, short correspondence, and memos.
  • write simple correspondence.
  • speak effectively to customers.
  • add, subtract, multiply, and divide with 10’s and 100’s, and be able to perform these functions with American currency.
  • follow company procedures.
  • interact with customers and coworkers.

SUPERVISORY RESPONSIBILITIES:

• Crewmembers
• Shift

WORK ENVIRONMENT:

The employee will be exposed to distracting noises and sound levels from cooktops, hot temperatures from fryers and grills, sharp utensils and equipment, wet flooring, and cold temperatures when dealing with walk in coolers/freezer. Restaurant kitchens are often small spaces, they may work near others, while maintaining social distancing. The outside environment will vary dependent upon the weather.

PHYSICAL DEMANDS:

The employee will be required to stand/sit/walk for long periods of time, along with frequent bending, kneeling, lifting (handling food, trays, cups, lids, straws, cleaning supplies, and handling waste), carrying (generally under 25 lbs.), balancing, pulling, pushing, crouching, stooping, reaching, crawling, twisting, eye hand and foot coordination, neck flexion, and neck twisting.

TRAVEL:

• Up to 25% to other stores in the district

REQUIRED EDUCATION/EXPERIENCE:

• High School graduate or equivalent
• Previous restaurant management/supervisory experience

OTHER DUTIES/ADDITIONAL INFORMATION:

This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or tasks which may be required to be performed in this position. The employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. This job description does not constitute an employment contract and may be changed at the discretion of the employer with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY:

Yoshinoya America, Inc. is committed to a diverse and inclusive workplace. We are an equal opportunity employer and we do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.