Shift Manager

McDonald's; Lake Wales (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

15-25 days paid vacation

Medical, dental and vision coverage

Tuition assistance through Archways to Opportunity

Job summary

A prominent fast-food franchise in Lake Wales, Florida, is seeking a Shift Manager. Responsibilities include leading shifts, ensuring exceptional customer service, and maintaining safety and quality standards. Ideal candidates will possess prior leadership experience, enjoy a fast-paced environment, and be 18 years or older. The position offers competitive benefits including vacation days and educational opportunities.

Qualifications

• Previous leadership experience is preferred, ideally within a restaurant, retail, or hospitality environment.
• Must be 18 years or older to be a manager.

Responsibilities

• Lead shifts ensuring customers receive fast, accurate, friendly service.
• Monitor safety, security, and profitability during shifts.
• Communicate effectively with the next Shift Manager.

Skills

Leadership

Teamwork

Customer Service

Flexibility

Job description

About the Franchisee

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee holds a license to use McDonald’s logos and food products, but remains a separate company and employer from McDonald’s USA. If hired, the franchisee will be your employer and is solely responsible for all employment matters, including hiring, firing, discipline, scheduling, and staffing. McDonald’s USA has no control over or participation in any employment decisions for this restaurant.

Overview

McDonald’s Works for Me.
I’m going places. I want a satisfying career with good benefits and great opportunities for advancement. I have a lot to offer and I want to grow.
The Job for Me – Get a job that inspires your best and moves you forward. Choose your hours. Pursue your education. Build your skills and be yourself.
The Team for Me – Our people want to say yes to working with energy and purpose, finding new talent, providing coaching and direction, honing their leadership skills, and helping to run a business that serves up delicious food and feel‑good moments. Does this sound like you? You’ll fit right in.
The Company for Me – From here, you can go further than you thought possible. Reach your goals and build your future with college tuition assistance, valuable job training, and retirement benefits.
Let’s talk. Make your move.

Responsibilities

Managers lead shifts every week, ensuring customers receive a fast, accurate, friendly experience. A Shift Manager provides leadership to crew and other managers during a shift to maintain Quality, Service, and Cleanliness for customers. Shift Managers perform tasks such as planning for each shift, monitoring performance, ensuring the team meets McDonald’s standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare them for a great shift. Shift Managers may also be responsible for meeting targets during their shifts and for helping the assigned Departments achieve their goals.

• Food Safety
• Internal Communication
• Inventory Management
• Daily Maintenance and Cleanliness
• Managing Crew
• Quality Food Production
• Exceptional Customer Service
• Safety and Security
• Scheduling
• Training

Qualifications

Previous leadership experience is preferred, ideally within a restaurant, retail, or hospitality environment. We’re looking for positive team players with a flexible schedule who enjoy working in the famously fast‑paced McDonald’s environment. Candidates must be 18 years or older to be a manager in our corporate‑owned and operated restaurants.

Benefits

• 15-25 days paid vacation
• 10 paid holidays and 8‑week sabbatical every 10 years
• Education through Archways to Opportunity, including opportunities to earn a high school degree, college tuition assistance, and English classes for a second language
• Medical, dental and vision coverage
• Pre‑tax flexible spending accounts
• Short‑ and long‑term disability, life and accident insurance
• Paid leaves of absence
• Service awards
• Employee Resource Connection
• Adoption assistance
• Matching gifts program

Legal Statement

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee‑operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industries

Restaurants