Shift Manager

Papa John's International; Kalamazoo (MI); On-site; USD 35,000 - 52,000; Full time

Job summary

Papa John's Pizza is seeking a hands-on Assistant Manager in Kalamazoo, MI to lead daily restaurant operations under the General Manager. You will supervise front-line teams, ensure quality products, and uphold Papa John's service standards while driving sales and profitability.

Ideal candidates have supervisory experience, strong teamwork, and a commitment to training others. This on-site role requires flexibility, reliability, and the ability to work long hours, including nights and weekends.

Qualifications

• High School diploma or GED is required or equivalent.
• Strong leadership and supervisory experience.
• Excellent customer service and communication skills.
• Ability to train and develop team members.
• Comfort with cash handling and basic accounting.

Responsibilities

• Provides quality products to customers by ensuring each delivered product meets Papa John's standards and accurately reflects the customer’s order.
• Trains and promotes quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook.
• Recommends performance actions regarding team members and fosters a customer-focused atmosphere.
• Manages sales goals by delivering prompt, friendly service and by training staff to improve check averages and execute local marketing.
• Controls costs and uses PROFIT System to stay within budget and manages administrative tasks and cash handling.
• Plans and maintains inventory levels with the restaurant's system to meet demand and ensure safety and security standards.

Skills

Attention to Detail

Customer Focused

Developing Others

Flexibility

Initiative

Managing Execution

Teamwork

Education

High School diploma or GED

Job description

Summary

Works at the direction and under the supervision of the General Manager to ensure compliance with the Company's product and customer service standards. This is accomplished by being a team-oriented leader, making quality decisions, and instilling pride and accountability in team members. Other responsibilities include Shift Management; execution of all Company policies, procedures, programs and systems; and maintaining compliance with all federal, state and local laws and ethical business practices. Through the performance of these and other duties, the Assistant Manager is expected to develop the competencies required to become a General Manager.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Provides quality products to our customers by ensuring each delivered product meets Papa John's standards and accurately reflects the customer’s order.
• Communicates trains and promotes quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook.
• Recommends to the General Manager performance action regarding team members. Ensures entire team is quality and customer focused and builds an atmosphere of teamwork, energy and fun.
• Manages sales goals by providing prompt and friendly customer service; building check averages through team member product training and sales execution. Seeks additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.
• Manages profit goals, ensures food, labor and other controllable costs stay within budget, and corrects deviations from the budget by accurately utilizing the PROFIT System. Executes administrative and cash management duties.
• Plans and manages adequate inventory levels using the restaurant’s computerized inventory system to meet sales demands and minimize loss. Manages company’s assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensures restaurant meets safety and security standards at all times.

Position Qualifications.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. An equivalent combination of experience and training may substitute for any of the listed position qualification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Attention to Detail: Follows established guidelines and procedures to ensure accuracy; gets work right despite pressing deadlines; concentrates on routine work details and
• organizes and maintains a system of records; is alert and aware of surroundings and carefully monitors technical equipment or processes.
• Customer Focused: Commits to meeting the needs and expectations of the organization’s internal and external customers; builds and maintains a customer base; delivers a high level of customer service; searches continually for ways to increase customer satisfaction (i.e., customer feedback).
• Developing Others: Directs and motivates others; provides timely and specific feedback; changes coaching style to fit individual needs; assesses strengths and development needs of team members and provides opportunities for growth.
• Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
• Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
• Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
• Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team’s decisions; contributes to the team’s efforts.

Desired Functional Skills

• Cash Management Skills
• Basic accounting including invoice reconciliation

Education and/or Experience

• High School diploma or GED
• Successful and stable employment history with supervisory experience

Physical Demands.

While performing the duties of this job, the team member is required to use hands repetitively, stand for prolonged periods, walk, grasp firmly/strongly and simply/lightly with hands, and use fine finger dexterity. The team member is frequently required to bend over, twist, reach above shoulder level, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 pounds. Occasionally, the team member is required to sit, climb, balance, push and/or pull, and lift and/or move over 51 pounds.

Work Conditions.

While performing the duties of this job, the team member is required to work outdoors in various temperatures, in a noisy environment, near moving mechanical parts, with dangerous equipment or sharp tools, and around fumes, odors, dust, or toxic chemicals.

Additional Information

• Must be 18 years of age or older
• Must have reliable transportation
• Must be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise
• Ability to successfully perform the job duties of all positions in the restaurant, including pizza delivery

Papa John's Operations Manual Employment Practices and Development

• Ability to lead others with no supervision
• Bilingual in certain markets
• Work with phones, computers, fax machines and copiers
• Nonexempt, hourly position

Company Introduction

Papa John's is an American pizza restaurant franchise. It is the fourth largest pizza delivery restaurant chain in the United States, with headquarters in Jeffersontown, Kentucky, a suburb of Louisville. Our pizza family is as hungry for perfection today as we were when we first opened our doors more than 30 years ago. And we're driven to be the best at making innovative new products and recipes.

It is the policy of Papa John's to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. §101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.