Shift Manager

McDonald’s; Kalamazoo (MI); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts and free meals

Paid sick leave

Tuition reimbursement

401k plan

Medical, dental, and vision benefits

401(k)

Medical, dental, vision benefits

Job summary

A major fast-food franchise in Kalamazoo is seeking a Shift Manager to lead restaurant operations. The ideal candidate will ensure food safety, oversee crew schedules, and prioritize exceptional customer service. This role offers competitive pay, employee discounts, and growth opportunities in a fast-paced environment.

Qualifications

• Passion for helping and serving others.
• Strong customer service and support focus.
• Ability to communicate effectively and anticipate customer needs.
• Make decisions quickly to support safety, security, inventory and profitability.

Responsibilities

• Handle and oversee crew schedules.
• Provide encouraging leadership for crew and managers.
• Supervise and lead food safety and cleanliness measures.
• Take measures around safety, security, inventory, and profitability.
• Cultivate training, education, and continued learning.

Skills

Customer service focus

Effective communication

Team leadership

Problem-solving

Education

High school diploma or equivalent

Tools

POS systems

Cash handling

Job description

# Shift Manager* English## Job DescriptionFlexible scheduling with a side of always feeling valued. This restaurant offers a job combo that will fit YOU.***IF YOU DECIDE TO USE THIS OPTIONAL TEMPLATE FOR YOUR ORGANIZATION, YOU SHOULD ONLY INCLUDE PERTINENT AND RELEVANT INFORMATION. (e.g., YOUR COMPANY BENEFITS, PAY RATE OR RANGE, EEO STATEMENT). THE OPTIONS BELOW ARE ONLY EXAMPLES. NOTE THAT SOME JURISDICTIONS MAY HAVE SPECIFIC REQUIREMENTs AROUND WHAT INFORMATION NEEDS TO BE DISCLOSED.******FOR EXAMPLE, IF YOU OPERATE IN A JURISDICTION THAT HAS SPECIFIC PAY TRANSPARECY REQUIREMENTS THAT MANDATE EMPLOYERS TO POST PAY RANGES AND/OR GENERAL DESCRIPTIONS OF BENEFITS FOR ALL POSITIONS POSTED, THE RECOMMENDATION WOULD BE TO UPDATE THE FIRST BULLET POINT TO “COMPETITIVE PAY FROM $XX to $XX / hour.” THESE AREAS INCLUDE RESTAURANTS IN CALIFORNIA, COLORADO, HAWAII, MARYLAND, CERTAIN AREAS OF NEW JERSEY, NEW YORK, WASHINGTON STATE, WASHINGTON D.C. ADDITIONAL STATES ARE EXPECTED TO ADOPT PAY TRANSPARENCY LAWS IN THE NEAR FUTURE.******WE RECOMMEND YOU FOLLOW UP WITH EPLI OR OTHER INDEPENDENT EMPLOYMENT COUNSEL REGARDING SPECIFIC REQUIREMENTS.*****PERKS & BENEFITS:*** Competitive pay starting at **$XX / year** plus cash incentives [**OR** Competitive pay from **$XX.XX-$XX.XX** **/ hour** plus cash incentives]* Employee discounts and free meals* Paid sick leave and/or paid time off* Tuition reimbursement and/or educational assistance* Training and advancement opportunities* Weekly direct deposit* 401k plan\** Medical, dental, and vision benefits\*And much, much more!*\*Available to full time employees in select locations.*This role is **vital** to the operations within the restaurant because you’ll:* **Lead the experience:** Handle and oversee crew schedules* **Inspire and Empower:** Provide encouraging leadership for crew and managers to provide an outstanding guest experience* **Understand that teamwork is key:** Supervise and lead food safety and cleanliness measures to meet McDonald’s standards* **Take action first:** Take measures around safety, security, inventory, and profitability* **Never stop learning:** Cultivate and encourage training, education, and continued learning within the restaurant* **Be results-oriented:** Drive and expect a high level of performance from the teamTo be a **successful Shift Manager**, you’ll need:* Passion for helping and serving others (customers and fellow team members);* Strong customer service and support focus;* The ability to communicate effectively and anticipate customer needs; and to provide solutions and make decisions in a fast-paced environment*We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s).**This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. Thus, if you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.**This job posting contains some general information about what it is like to work in this restaurant but is not a complete description of all duties of the job. People who work in this restaurant perform a number of different tasks every day and this posting does not list every essential function of the job.*Hi! I'm Olivia, your personal McDonald's job assistant. Thank you for your interest. We are looking for great talent for many types of jobs.Olivia said, Hi! I'm Olivia, your personal McDonald's job assistant. Thank you for your interest. We are looking for great talent for many types of jobs.Olivia said,