Shift Manager

Arby's, Inc.; Jacksonville (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A growing fast-food chain in Jacksonville, Illinois is seeking a Shift Leader to manage daily operations and support team members. The role requires a minimum of 1 year of experience in the Quick Service Restaurant industry, strong leadership skills, and excellent customer service abilities. Join our team and help create a welcoming environment for both team members and customers.

Benefits

Competitive compensation

401K, HSA, medical, dental, and vision insurance

Paid Training

Complimentary meals

Daily Pay Option

Opportunities for advancement

Qualifications

• Minimum 1 year of experience in the Quick Service Restaurant (QSR) industry.
• Familiarity with a POS system is preferred.
• Availability to work evenings, holidays, and weekends.

Responsibilities

• Support the General and Assistant Manager in daily operations.
• Ensure every shift operates smoothly.
• Provide exceptional customer service.

Skills

Customer service

Team leadership

Conflict resolution

Communication skills

Education

High School Diploma or GED

Tools

POS system

ServSafe certification

Job description

Overview

Be a part of what we are building here at Arby’s.

At Arby’s, we are guided by our six core values: Dream Big, Work Hard, Get it Done, Play Fair, Have Fun, and Make a Difference. We welcome you to the opportunity to help us cultivate an environment and culture where our team members can develop and flourish.

What You’ll Get (Benefits)

• Competitive compensation – we aim to recognize your dedication and hard work.
• Competitive benefits (401K, HSA, medical, dental, vision, disability, and life insurance plan options) – to ensure you and your family are well taken care of.
• Paid Training – we aim to set you up for success!
• Complimentary meals while on duty – All Jobs Should Come With Curly Fries!
• Daily Pay Option – Access your earnings before payday with our Earned Wage app.
• Opportunities for advancement and growth within our organization – Our team members are the cornerstone of our craft.

What You’ll Do (Responsibilities)

Our Shift Leaders are key to operating our restaurants daily. You will help support the General and Assistant Manager, ensuring that every shift operates smoothly. You will also help team members through performance and training initiatives. Your ability to provide exceptional customer service will keep our customers coming back for more.

What You’ll Bring (Requirements)

• A minimum of 1 year of experience in the Quick Service Restaurant (QSR) industry is required.
• A High School Diploma or GED is preferred.
• Familiarity with a POS system and ServSafe certification is preferred.
• Availability to work within open hours (e.g. evenings, holidays, weekends).
• Strong knowledge of team leadership and positive conflict resolution.
• Exceptional written and verbal communication skills.
• You're ready to learn all the meat cuts. You're not afraid to jump in and help your team, even if that means eating the last roast beef sandwich.
• Able to withstand the physical demands a restaurant environment holds.

We are an Equal Opportunity Employer.