Shift Manager

Wendy's; Jacksonville (IL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical Benefits

Bonus Potential

Free Meals while Working

College Assistance

Vacation

Job summary

843 - Jacksonville is looking for a Shift Manager to oversee daily operations, manage a team, and ensure customer satisfaction. This position requires strong leadership, problem-solving, and multitasking skills, as well as prior food service experience, preferably in a supervisory role. Responsibilities include supervising shifts, maintaining operational efficiency, and resolving customer complaints. The job offers flexible scheduling, a fast-paced work environment, and a range of employee benefits, including medical benefits and opportunities for advancement.

Qualifications

• Prior food service experience, preferably in a supervisory role.
• Strong leadership and people-management skills.
• Excellent customer service skills and the ability to resolve complaints.

Responsibilities

• Supervise and lead team members during the shift.
• Maintain high service standards and resolve customer complaints.
• Oversee daily operations, including food preparation and cash handling.

Skills

Leadership

Customer Service

Communication

Problem-Solving

Multitasking

Attention to Detail

Job description

Wendy’s is hiring Shift Managers to oversee daily restaurant operations during their assigned shift.

Position Overview

The Shift Manager at Wendy’s is responsible for managing the front‑line team, ensuring customer satisfaction, maintaining operational efficiency, and supporting the management team in achieving business goals. This hands‑on leadership position requires excellent communication, problem‑solving, and multitasking skills.

Key Responsibilities

• Leadership & Team Supervision
  • Supervise and lead team members during the shift, ensuring effective and efficient performance.
  • Provide coaching and feedback to improve performance and foster a positive team environment.
  • Ensure the team is trained on company policies, procedures, and best practices.
  • Delegate tasks to staff based on priorities and workflow, covering all restaurant areas.
• Customer Service
  • Maintain high service standards and resolve customer complaints promptly.
  • Monitor guest satisfaction, ensuring a positive impression for all customers.
  • Lead by example in providing friendly, efficient service to guests.
• Operational Efficiency
  • Oversee daily operations, including food preparation, inventory management, and cleaning procedures.
  • Ensure food is prepared to Wendy’s quality standards and delivered on time.
  • Monitor performance metrics such as speed of service, food quality, and cleanliness.
• Financial & Cash Handling
  • Handle cash and register operations accurately, including opening/closing registers and counting cash.
  • Assist in labor cost management by adjusting staffing levels as needed.
  • Maintain adherence to company policies for handling cash, credit cards, and other payments.
• Staffing & Scheduling
  • Manage breaks, meal periods, and shift coverage for staff.
  • Step in to cover shifts or assist with additional tasks as required.
• Food Safety & Sanitation
  • Ensure compliance with health and safety regulations, including food handling and sanitation.
  • Monitor kitchen and dining areas for cleanliness and proper food storage.
  • Prevent waste or contamination through proper storage and handling.
• Problem‑Solving & Decision Making
  • Make quick, effective decisions in response to operational challenges, customer issues, or staff concerns.
  • Resolve conflicts or issues among team members or customers, escalating to the Manager as needed.
• Communication & Reporting
  • Communicate effectively with management, staff, and guests to ensure smooth operations.
  • Report issues, equipment malfunctions, or significant occurrences to the Restaurant Manager.
  • Provide feedback on employee performance and operational improvements.

Skills & Qualifications

• Experience: Prior food service experience, preferably in a supervisory role; fast‑casual or quick‑service experience is a plus.
• Leadership: Strong leadership and people‑management skills.
• Customer Service: Excellent customer service skills and the ability to resolve complaints.
• Communication: Clear verbal and written communication skills.
• Problem‑Solving: Ability to make quick, effective decisions.
• Multitasking: Strong organizational skills, able to manage multiple tasks simultaneously.
• Attention to Detail: High level of attention to maintaining standards and meeting expectations.

Job Requirements

• Stand for extended periods (4–8+ hours) with periodic breaks.
• Perform repetitive motions including chopping, stirring, carrying, and operating equipment.
• Frequent bending, stooping, squatting, stretching, twisting, and reaching.
• Walk up and down stairs, use step ladder as needed.
• Occasional sitting, talking, and active listening.
• Lift and carry up to 50 pounds, using proper lifting equipment or assistance.
• Move quickly and efficiently in the kitchen.
• Comply with food safety and sanitation regulations.

Work Environment / Job Conditions

• Flexible scheduling, including nights, weekends, and holidays.
• Work in a loud, fast‑paced environment.
• Regular exposure to varying temperature zones (hot kitchen areas, cold storage).
• Potential exposure to heat, noise, cleaning chemicals, and hot surfaces.
• Use of personal protective equipment (PPE) and safety training required.
• Awareness of temperature fluctuations and safe practices essential.
• Activities span indoor and outdoor settings, requiring adaptability.
• Outdoor tasks may include curbside delivery, trash maintenance, or exterior upkeep.
• Potential hazards such as hot surfaces, sharp objects, and wet floors.

Benefits

• Medical Benefits
• Bonus Potential
• Free Meals while Working*
• College Assistance
• Education Rewards / GED Assistance
• Company Chaplain
• Direct Deposit
• Tenure Recognition
• Referral Bonus
• Opportunity for Advancement
• Uniforms
• Vacation
• Employee Assistance Program (ComPsych)
• Unity Care

This job description provides an overview of the responsibilities and qualifications for the Shift Manager position at Wendy’s. Specific duties and requirements may vary by location or role.

Equal Opportunity Employer: Wendy’s is an equal opportunity employer and encourages all qualified applicants to apply.