Shift Manager

Smoothie King (SKFI); Evergreen Park (IL); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Health insurance

Job summary

Smoothie King is seeking a Shift Manager to support the General Manager in daily store operations, lead store team members on assigned shifts, and ensure guest satisfaction.

The role focuses on providing a superior guest experience, driving sales, and maintaining brand standards while ensuring safety and cleanliness across all areas. Strong communication and reliability are essential, with a flexible schedule and a customer-first attitude.

Qualifications

• Leadership experience in retail operations.
• Strong customer service orientation and communication skills.
• Experience with POS systems and cash handling.
• Ability to train and coordinate staff during shifts.

Responsibilities

• Assisting the GM in store operations in a leadership capacity.
• Ensure superior guest experience, maximize sales, and maintain a fun atmosphere.
• Complete opening/closing procedures and deposit cash as needed.
• Assist with product ordering and brand adherence.
• Ensure high-quality smoothie prep and guest service.

Skills

Leadership

Customer service

POS system

Cash handling

Team coordination

Tools

Microsoft Office

Job description

Shift Managers are comfortable taking responsibility as well as delegating it; they thrive on challenges and continually look for opportunities to learn. They are responsible for ensuring Guest satisfaction while maintaining efficient store operations and enforcing store policy. Along with the General Manager, they provide guidance to Team Members during their assigned shifts.

Benefits

• Employee discount
• Flexible schedule
• Health insurance

Responsibilities

• Assisting the General Manager in the overall operations of the store in a leadership capacity.
• Ensuring a superior guest experience, maximizing sales performance, and driving profitability while maintaining a fun and welcoming atmosphere.
• Will complete the store opening/ closing and following opening/ closing procedures.
• Makes bank deposits.
• Assist the General Manager with product ordering.
• Brand loyalty: Communicate and execute positive brand impression to the overall Guest experience.
• Must ensure consistency and high quality preparation of smoothies and Guest service.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of all areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.

Essential Functions

• Operates a blender and POS cashier system.
• Regularly moves boxes, weighing up to 55 lbs., throughout the store.
• Constantly positions self to bend, reach and scoop throughout assigned shifts.
• Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F.
• The employee must be able to tolerate exposure to food allergens.
• Microsoft Office knowledge required.
• Knowledgeable of general POS functionality.
• Excellent Communication Skills, ability to give and receive feedback.
• Must be extremely reliable.
• Equal Opportunity Employer.

Company Introduction

Smoothie King has grown to include over 1,100 units operating in 33 states, the Caymans, Trinidad, and the Republic of Korea. What makes Smoothie King so successful? A genuine commitment to helping people live healthier lives through nutrition. It’s been more than 40 years since Steve invented the nutritious and delicious drink now known as a smoothie. In that time, Smoothie King has expanded its menu to include a wide selection of healthy snacks and high-quality nutritional products. They’re not just good; they’re good for you.