Shift Manager

McDonald's Restaurants Limited; Delmar (NY); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

McDonald’s in New York seeks a Shift Manager to lead weekly shifts, supervise crew, and uphold fast, friendly service and McDonald’s standards. The role emphasizes safety, quality, and controlled profitability in a high-paced environment.

You will coordinate with teams, monitor performance, and train staff to meet targets, with opportunities for growth and benefits in a franchise setting.

Qualifications

• Leadership experience, preferably in restaurant or service industry.
• Ability to manage shifts and teams to meet standards.
• Must be 18 years or older to be a manager.

Responsibilities

• Lead shifts weekly to ensure fast, accurate, friendly service.
• Supervise crew and other managers during shifts to meet Quality, Service and Cleanliness.
• Monitor performance, safety, security, and profitability during shifts.
• Communicate with next Shift Manager to ensure smooth shift transitions.
• Help departments meet their goals and targets during shifts.
• Plan for each shift and monitor progress toward targets.
• Train and coach staff to uphold McDonald’s standards.
• Maintain inventory, daily maintenance, and cleanliness.

Skills

Leadership

People management

Food safety

Operations management

Customer service

Communication

Shift planning

Job description

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

Description

McDonald’s Works for Me.

I’m going places. I want a satisfying career with good benefits and great opportunities for advancement. I have a lot to offer and I want to grow.

The Job for Me – Get a job that inspires your best and moves you forward. Pursue your education. Build your skills and be yourself.

The Team for Me – Our people want to say YES — to working with energy and purpose, finding new talent, providing coaching and direction, honing their leadership skills, and helping to run a business that serves up delicious food and feel‑good moments. Does this sound like you? You’ll fit right in.

The Company for Me – From here, you can go further than you thought possible. Reach your goals and build your future with college tuition assistance, and valuable job training.

Let’s talk. Make your move.

Requirements

Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. A Shift Manager provides leadership to crew and other managers during a shift to ensure great Quality, Service and Cleanliness to customers.

Shift Managers perform a variety of tasks, which may include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting McDonald’s standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare him/her to run a great shift, too. Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals.

As a Shift Manager, You May Be Responsible For

• Food Safety
• Internal Communication
• Inventory Management
• Daily Maintenance and Cleanliness
• Managing Crew
• Quality Food Production
• Exceptional Customer Service
• Safety and Security
• Scheduling
• Training

Previous leadership experience is preferred, ideally within a restaurant, retail or hospitality environment. We’re looking for positive team players with a flexible schedule who like to have fun, with the passion to work the famously fast paced McDonald’s environment. You must be 18 years or older to be a manager in our restaurants.

This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA.