Shift Manager

The Brass Tap Inc.; Colorado Springs (CO); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team as a Shift Manager at a popular beer bar, where you will lead daily operations and ensure an exceptional guest experience. This role involves managing both front-of-house and back-of-house teams, providing training, and maintaining high service standards. You will play a crucial role in creating a fun and welcoming atmosphere while supervising beverage quality and staff performance. With opportunities for advancement and a supportive team culture, this position is perfect for those passionate about hospitality and leadership.

Benefits

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Qualifications

• Experience in managing FOH and BOH operations.
• Strong communication and numerical skills for cash handling.

Responsibilities

• Manage daily operations to ensure guest satisfaction and profitability.
• Oversee staff training and maintain a team-oriented culture.

Skills

Shift Management

Product Knowledge

Team Leadership

Cash Management

Guest Experience

Job description

Benefits:

• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development

Come join a winning team! The Shift Manager is responsible for the day to day operation of the Brass Tap beer bar during their shift. Key areas of responsibility include: shift management, product knowledge, both BOH and FOH supervision, bar stocking, serve safe knowledge and execution, cash management and execution of multiple checklists.

Shift Management:

· Manage FOH and BOH team performance to achieve guest satisfaction and profitability.

· Provide training to employees at all levels and maintains a team-oriented culture.

· Assist in coaching and developing all team members.

· Oversee and ensure ongoing product knowledge and service techniques from staff.

Guest Experience:

· Ensure guests receive superb experiences, fantastic beer offerings, entertainment and guest satisfaction.

· Display excellent recovery skills– ability to turn negative situations into positives.

· Assist with entertainment, TVs, and music to create a fun and welcoming atmosphere

· Maintain overall facility and sanitation to create a clean and comfortable environment.

· Ensure service standards and beverage quality are met

Beverage & Menu Results:

· Supervise daily operations to ensure beer offerings and product quality is maintained.

· Store and serve all beer and beverage items to The Brass Tap procedures

· Meet and ensure all equipment maintenance and sanitation procedures

· Serve Beer, Wine, and Food items to comply with all Federal, State and local regulations

· Ensure staff is aware and communicating all food and beverage specials (every shift)

Financial and Administrative Results:

· Manage shifts to meet sales and labor projections to maximize profit opportunities

Physical Requirements of this position include:

Constant standing, walking, bending, lifting, and carrying items (up to 50 pounds), reaching over shoulders, Work with sharp instruments and other kitchen utensils and tools, and working a computerized ordering terminal. The position also requires oral and written communication skills in English, numerical (cash handling and financial reporting) skills, eye-hand coordination, and manual dexterity. Often requires exposure to heat (100° or more), cold (50° or less), and chemicals (e.g., cleaning products). Works hours may vary up to 45 per week depending on seasonality.

This description is not intended, and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. It is intended to be an accurate reflection of the principle job elements essential for making compensation decisions.