Shift Manager

Papa Johns; Clarksville (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

Papa John's in Clarksville, TN is hiring a Shift Leader to supervise shifts, ensure quality products and customer service, and support restaurant profitability. You will help manage operations, enforce policies, and maintain compliance with safety standards.

This role requires strong planning, teamwork, and communication, with 32+ hour work weeks including nights and weekends. Previous shift lead experience is preferred; Serv-Safe certification is a plus.

Qualifications

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred
• Previous restaurant shift lead experience preferred
• Must be 18 years of age or older
• Must be able to work long hours (32+ hours generally required), nights and weekends

Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning.
• Contributes to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
• Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified.
• Contributes to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System.

Skills

Planning & Prioritization

Communicates Effectively

Process Improvement

Education

High School diploma or GED

Serv-Safe Certification

Previous shift lead experience

Must be 18 years of age or older

Must be able to work long hours (32+ hours)

Job description

What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today!

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.

Duties And Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times.
• Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
• Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.
• Contributes to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.

Education, Experience & Certifications

• High School diploma or GED preferred
• Serv-Safe/Local or State Food Service Certification preferred
• Previous restaurant shift lead experience preferred
• Successful and stable employment history
• Must be 18 years of age or older
• Must be able to work long hours (32+ hours generally required), scheduled or unscheduled, which will include nights, weekends, and as emergencies arise
• Ability to successfully perform the job duties of all positions in the restaurant

Functional Skills

• Planning & Prioritization
• Communicates Effectively
• Process Improvement

Papa Johns is an equal opportunity employer. Papa Johns is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E-Verify and Right to Work notices are available for applicants to review in both English and Spanish.

Papa John's is an affirmative action and equal opportunity employer.