Shift Manager

McDonald's; Billings (MT); On-site; USD 36,000 - 56,000; Full time

Job summary

McDonald’s franchise in Billings, MT is seeking a Shift Manager to lead restaurant operations. You will supervise crew, ensure food safety, and maintain service quality during each shift.

Ideal candidates bring leadership experience and a positive, flexible attitude to thrive in our fast-paced environment.

Qualifications

• Previous leadership experience is preferred, ideally within a restaurant, retail or hospitality environment.

Responsibilities

• Food Safety: ensure products meet safety standards.
• Internal Communication: relay shifts updates and feedback.
• Inventory Management: monitor stock levels and ordering.
• Daily Maintenance and Cleanliness: uphold cleanliness and organization.
• Managing Crew: lead and develop team members per shift.
• Quality Food Production: supervise preparation to meet McDonald’s standards.
• Exceptional Customer Service: ensure fast, friendly service.
• Safety and Security: maintain safe work environment and procedures.
• Scheduling: manage staff schedules for coverage.
• Training: onboard and coach new team members.

Skills

Leadership experience

Team player

Flexible schedule

Job description

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervision, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

Responsibilities

Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. A Shift Manager provides leadership to crew and other managers during a shift to ensure great quality, service and cleanliness to customers.

Shift Managers perform a variety of tasks, which may include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting McDonald’s standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare them to run a great shift, too. Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals.

Key Responsibilities

• Food Safety
• Internal Communication
• Inventory Management
• Daily Maintenance and Cleanliness
• Managing Crew
• Quality Food Production
• Exceptional Customer Service
• Safety and Security
• Scheduling
• Training

Qualifications

Previous leadership experience is preferred, ideally within a restaurant, retail or hospitality environment. We’re looking for positive team players with a flexible schedule who like to have fun, with the passion to work the famously fast paced McDonald’s environment. You must be 18 years or older to be a manager in our corporate owned and operated restaurants.

Franchisee Statement

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.