Shift Manager

popeyes; Algonquin (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Shift Manager to oversee team operations and ensure excellence in customer service. In this pivotal role, you will be responsible for guiding team members in their daily tasks, ensuring food safety and quality, and swiftly resolving customer complaints. This position is perfect for those who thrive in a fast-paced environment and are committed to delivering exceptional customer experiences. Join a dynamic team where your leadership will make a significant impact on daily operations and customer satisfaction.

Responsibilities

• Ensure Team Members complete their Shift Excellence tasks.
• Maintain cleanliness and neat appearance of employees.
• Demonstrate that Customer needs are the highest priority.

Job description

The Shift Manager has the overall responsibility for:

• Ensuring that all Team Members complete their Shift Excellence tasks for their assigned position(s).
• Ensuring that employees are clean and neat in appearance.
• Personally demonstrating that Customer needs are the highest priority.
• Ensuring food safety, quality and accuracy of orders.
• Resolving Customer complaints quickly while maintaining positive Customer relations.