Shift Manager

Workstream; Albuquerque (NM); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

401K, HSA, medical, dental, and life insurance options

Paid training

Complimentary meals while on duty

Daily Pay Option

Opportunities for advancement

Job summary

Workstream is seeking a Shift Leader for their restaurant in Albuquerque, New Mexico. Responsibilities include overseeing daily operations, supporting team members, and ensuring exceptional service to guests. Candidates should have a minimum of one year’s experience in the casual restaurant industry and possess strong leadership and communication skills. A high school diploma or GED is preferred, along with the ability to maintain standards of cleanliness, safety, and organization while managing fast-paced environments.

Qualifications

• Minimum of 1 year’s experience in the Casual Restaurant industry.
• Strong knowledge of team leadership and personal/professional growth.
• Servsafe License preferred, or able to obtain it.

Responsibilities

• Oversee restaurant operations when the General Manager isn't present.
• Guide and support team members to uphold food quality and service.
• Handle guest concerns and team needs, escalating issues as necessary.

Skills

Team leadership

Communication skills

Organizational skills

Customer service

Education

High School Diploma or GED

Job description

Tossing around the idea of a new career?

We're adding members to our family! We know our company is only as strong as our people, which is why we’re committed to providing our associates with a work environment that encourages and supports innovation, inclusion, and fun.

What You’ll Get (Benefits)

A fresh start to your career begins here! Embark on a career that promotes growth and supports flexible schedules.

• Competitive compensation – we aim to recognize your dedication and hard work.
• Competitive benefits (401K, HSA, medical, dental, vision, disability, and life insurance plan options) – to ensure you and your family are well taken care of.
• Paid Training – we aim to set you up for success!
• Complimentary meals while on duty – Great food brings us together!
• Daily Pay Option – Access your earnings before payday with our Earned Wage app.
• Opportunities for advancement and growth within our organization – Join a team that encourages building lifelong friendships and memories.

What You’ll Do (Responsibilities)

We're passionate about bringing people together with genuine hospitality and that "little something extra". We strive to provide our guests with the feeling of a warm welcome, friendly conversation or just being there to lend a helping hand. We may be in the food industry, but we're in the people business.

As a Shift Leader, you’ll oversee restaurant operations when the General Manager or Assistant Manager is not on duty. You’ll guide and support team members to maintain high standards of food quality, service, cleanliness, and safety. You’ll also handle guest concerns, supplier issues, and team needs, escalating matters to management when necessary.

What You’ll Bring (Requirements)

• A minimum of 1 year’s experience in the Casual Restaurant industry is required.
• High School Diploma or GED, preferred.
• Servsafe License preferred, or able to obtain a State-approved license – must be maintained per State Mandates.
• Strong knowledge of team leadership, developing goals and action plans for personal/professional growth.
• Availability to work within open hours (e.g. evenings, holidays, weekends).
• Maintain a well-groomed appearance and follow uniform standards.
• Remain calm in a fast-paced atmosphere and demonstrate a high level of organization, attention to detail, and a sense of urgency.
• Display a positive and outwardly friendly attitude towards all guests – Live the McAlister’s Touch.
• Exceptional written and verbal communication skills.
• Able to withstand the physical demands a restaurant environment holds.