Shift Leader Trainee

ABC Liquors, Inc.; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid vacation and PTO

Tuition reimbursement

Wellness-based health insurance

Company-match 401K program

Employee discounts

Pet insurance

Job summary

ABC Liquors, Inc. is seeking Shift Leader Trainees in Orlando, Florida. This role involves training to become a Shift Leader and enhancing sales through excellent guest service. Responsibilities include managing store operations, providing customer service, and merchandising products.

The ideal candidate should be 21+, hold a high school diploma or GED, and have at least 6 months of management experience. Benefits include paid vacation, health insurance, and a 401K plan.

Qualifications

• Must be 21 years of age or older.
• At least 6 months of experience in a management role.
• Ability to work a flexible schedule including nights and weekends.

Responsibilities

• Serve as Manager on Duty in training.
• Greet each Guest upon entry and provide prompt service.
• Train and coach other associates.

Skills

Customer service

Management training

Cash handling

Merchandising

Education

High School Diploma or GED

Business Management education

Job description

Overview

Join Our Team! Shift Leader Trainees are hired and trained to move into the role of Shift Leader, typically within 90 days. Shift Leader Trainees should increase store wine and spirits sales by providing a high level of personalized service with Guests and Team Members.

Responsibilities

• Serve as Manager on Duty in training, open and close the store, and assist the Store Manager and Assistant Manager in overseeing store operations.
• Greet each Guest upon entry and provide prompt, friendly, and engaging service throughout their visit.
• Operate a Point-of-Sale terminal to process Guest transactions, including accurate cash handling, accepting other forms of tender, and applying coupons or discounts per company procedures; also handle opening and closing functions including reconciliation.
• Stay current on required training, company policies, and product knowledge to ensure compliance and provide an informed, high-quality Guest experience.
• Train, coach, and direct other sales associates when acting as Manager on Duty in training to promote exceptional customer service and ensure adherence to store operation procedures.
• Maintain a clean, safe, and organized environment throughout the store, including the sales floor, stockroom, Team Member areas (e.g., lockers and kitchen), and customer-facing spaces such as restrooms.
• Assist with daily property upkeep by sweeping and removing debris inside the store and in exterior areas such as parking lots and walkways, collecting shopping carts, emptying trash, and performing routine restroom cleaning.
• Provide wrapping service for ABC products, assemble custom gift baskets, and offer carryout service when needed.
• Unload and put away weekly truck deliveries.
• Merchandise and display product on store shelves and in beer coolers per Operational Guidelines, restocking from stockrooms as needed.
• Perform other tasks/projects as assigned by store management.

Minimum Qualifications

• Must be 21 years of age or older.
• High School Diploma or GED.
• At least 6 months of proven experience and/or training in a management or leadership role; at least 2 years of education from a college or technical school in Business Management or related field; or equivalent combination of education and experience.
• The ability to work a flexible schedule including nights, weekends, and holidays as business needs demand.

General Requirements

Maintain regular and predictable onsite attendance: all Team Members are expected to report to work as scheduled and remain onsite for the duration of their shifts. Reliable onsite attendance is an essential function of the job to ensure operational success and consistent service for our Guests.

Physical Requirements

• Continuously: standing and moving about for extended periods (up to 8 hours or more).
• Frequently: bending, lifting, and twisting (BLT) to move product and assist with merchandising.
• Frequently: lifting and/or transporting up to 40 lbs. throughout the store and stockroom.
• Occasionally: overhead lifting to place or retrieve items from high shelves.
• Occasionally: use of ladders and step stools to access merchandise stored at varying heights.
• Frequently: moving between sales floor, stockroom, and exterior areas of the store.

Vision Requirements

• Frequently: visually inspect product labels, signage, and displays to ensure accuracy and presentation.
• Frequently: detect and respond to visual cues such as Guest gestures, product placement, or safety hazards.

Work Environment

• Occasionally: working in or with elevated locations and tools (e.g., ladders, stockroom).
• Occasionally: exposure to outdoor weather conditions while maintaining the property or assisting Guests.
• Occasionally: exposure to fumes or airborne particles when using cleaning solutions or supplies.
• Occasionally: exposure to refrigerated temperatures (32–41ºF) when stocking or retrieving product in the cooler.
• Continuously: moderate noise level in the work environment.

Frequency Key

Continuously – 67% to 100% of the workday. Frequently – 34% to 66% of the workday. Occasionally – 0% to 33% of the workday.

Benefits

• Paid vacation and PTO
• Tuition reimbursement – ABC University – Great Wine, Spirits, Beer, Cigar training
• Excellent wellness-based health insurance for individual + family
• Dental and vision plans
• Company-match 401K program
• Employee discounts on wine and spirits
• Employee assistance program (EAP)
• Pet insurance

Equal Employment Opportunity

ABC is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and we make all employment decisions without regard to race, ethnicity, color, age, sex, gender, gender identity or gender expression, sexual orientation, religion, creed, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, medical condition, military status, or any other basis prohibited by law (“protected status”). ABC is an alcohol-free, drug-free workplace.