Shift Leader: Team Coach & Guest Experience

Taco Bell; Vernon (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fast-food chain is seeking a motivated individual in Vernon, Connecticut, to support the Restaurant General Manager (RGM) by ensuring smooth operations and excellent customer service. Responsibilities include overseeing Team Members, resolving customer complaints, and maintaining operational standards. The ideal candidate should be at least 18 years old, possess reliable transportation, and demonstrate a strong ability to work with a team. This position requires physical ability and a proactive attitude towards work responsibilities.

Qualifications

• Must be at least 18 years old.
• Strong preference for internal promote from Hourly Champion position.
• Able to lift up to 50 lbs. and tolerate lengthy periods of standing.

Responsibilities

• Ensure all Team Members complete their Shift Excellence tasks.
• Resolve customer complaints quickly while maintaining positive relations.
• Assist Profit and Loss management by following cash control procedures.

Skills

Customer service

Teamwork

Ability to manage subordinates

Business math

Conflict resolution

Job description

A leading fast-food chain is seeking a motivated individual in Vernon, Connecticut, to support the Restaurant General Manager (RGM) by ensuring smooth operations and excellent customer service. Responsibilities include overseeing Team Members, resolving customer complaints, and maintaining operational standards. The ideal candidate should be at least 18 years old, possess reliable transportation, and demonstrate a strong ability to work with a team. This position requires physical ability and a proactive attitude towards work responsibilities.