Shift Leader – Pizza Ops & Guest Experience

Marco's Pizza (Marco's Franchising, LLC); Lansing (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Tuition assistance

Medical coverage

Dental coverage

Vision coverage

401(k) and PTO

Employee discounts

EAP and Wellness programs

Team-oriented environment

Marco’s Slice of Support

Job summary

Marco’s Pizza in Lansing is seeking a Shift Manager to oversee daily store operations, support and guide team members, and ensure an exceptional guest experience during shifts.

You will lead hands-on food prep and service, uphold food safety and workplace standards, and coach staff to achieve operational excellence in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years old and able to obtain food handler certifications.
• Valid driver’s license with a clean driving record.
• Ability to stand for up to 10 hours and lift up to 50 lbs.

Responsibilities

• Supervise store crew across all workstations and direct shift operations.
• Lead and train employees, open/close store, manage breaks and shift changes.
• Ensure food preparation, order accuracy, guest service, and deliveries coordination.
• Maintain clean, safe, and organized store environment.
• Balance cash registers and handle cash procedures.
• Ensure food safety and sanitation compliance.
• Coach and develop team members and train new hires.
• Communicate effectively with guests and team.

Skills

Leadership

Communication

Interpersonal skills

Cash handling

Basic math

Computer skills

Education

High School Diploma

Job description

About Us:

About Us:

At Marco’s, quality isn’t negotiable. We make our dough fresh in-store every day, use our signature sauce, and top every pizza with a special three-cheese blend. Just as important, we live by people-first values. We believe in hospitality always, supporting our team members, and giving back to our communities.

Joining Marco’s means being part of a family that values quality, integrity, and community while creating memorable guest experiences every day. As we continue to grow, we are seeking a Shift Manager who shares our passion for quality and community to help shape the future of our brand.

We’re Looking For Someone Who:

• Is friendly and genuinely cares about the happiness of others
• Takes accountability for their actions and takes pride in their work
• Has a can-do attitude and asks “what else can I do?”
• Is a good teammate who provides—and values—honest feedback
• Has a passion for making great guest experiences
  
  

Sound like you? Check out the responsibilities and requirements below and then fill out an application!

Position Summary:

The Shift Manager will be responsible for overseeing daily store operations, supporting and guiding team members, and ensuring exceptional guest experience during assigned shifts. This role combines leadership, hands-on participation in food preparation and service, and accountability for food safety, cash handling, and workplace standards. The Shift Manager helps maintain a clean, organized, and efficient environment while coaching and developing team members to achieve operational excellence.

Essential Duties And Responsibilities:

• Supervise and support store crew across all workstations during shifts to Leads Crew Members and direct shift operations of the restaurant in the absence of the General Manager or Assistant manager including leading and training employees, opening and closing the store, ensuring all food preparation is complete, managing employee breaks and shift changes.
• Perform all crew member tasks when needed, including makeline, cut table, oven monitoring, packaging, order accuracy, and guest service
• Maintain a clean, safe, and organized store environment
• Monitor product quality and take corrective action when needed
• Coordinate with Drivers and the Manager to ensure efficient and timely deliveries
• Manage cash handling procedures and balance registers accurately
• Ensure compliance with food safety, sanitation, and workplace safety standards
• Provide coaching, feedback, and guidance to team members to build skills and improve performance
• Assist with training new team members and setting clear expectations
• Handle shift-related issues with professionalism and strong problem-solving skills
• Communicate effectively with team members and guests to ensure smooth operations
• Multitask and adapt in a fast-paced environment while maintaining a focus on guest satisfaction to Multitask and adapt in a fast-paced environment while ensuring excellent Guest experience and accurate, quality products consistent with company standards.
  
  

The essential duties and responsibilities described above are not a comprehensive list. Additional tasks may be assigned to the employee from time to time; or the scope of the job may change as required by business demands.

Minimum Requirements:

Education and/or Work Experience Requirements:

• High School Diploma or equivalent
• Must be at least 18 years of age
• Valid driver’s license with a safe driving record
• Ability to obtain and maintain any required food handler certifications
• Strong communication, leadership, and interpersonal skills
• Basic math and computer skills for cash handling and reporting
• Ability to stand for extended periods (up to 10 hours per shift)
• Ability to lift and carry up to 50 lbs.
  
  

Preferred:

• Previous experience in food service or restaurant operations, preferably in a leadership or supervisory role
• Knowledge of food safety, sanitation regulations, and kitchen operations
  
  

Benefits Of Joining Marco’s Team

We value our team members and offer:

• Opportunities for career growth and advancement within Marco’s Pizza
• Up to $5,250 Tuition Assistance through Bellevue and DeVry University
• Benefits*- Medical, Dental, Vision, Voluntary life, 401(k) and Paid Time Off (PTO)
• Benefits vary based off hours worked
• Training and development programs to help you succeed
• A fun, supportive, and team-oriented work environment
• Employee Assistance Program (EAP), Wellness Initiatives, and employee discounts.
• Marco’s Slice of Support - A team-funded program that provides financial help to team members facing unexpected hardships or emergencies, showing how our Marco’s family supports one another.
  
  

At Marco’s, we’re not just building great pizzas, we’re building great careers. Apply today to grow your future with a brand that values excellence in every role!

Education

Preferred

• High School or better
  
  

Behaviors

Preferred

• Leader: Inspires teammates to follow them
• Enthusiastic: Shows intense and eager enjoyment and interest
  
  

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.