Shift Leader (Part-Time)

ZAX Zax LLC; Georgia; On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Free meals on shift

50% off meals off shift

Flexible schedule

Early access to pay

Opportunities to advance

401(k) with employer match

Medical, dental, and vision insurance

Disability insurance

Employer-paid life insurance

Employee referral program

Job summary

Zax LLC in Georgia is seeking a Shift Leader to manage the product, process, and people required to run a shift. You will supervise, train, and coach team members, respond to guest complaints, and ensure service standards, safety, and cleanliness are met.

This role offers opportunities to advance, a flexible schedule, and comprehensive benefits as part of our hospitality team at Zaxbys.

Qualifications

• Must be 18 years of age or older.
• Reliable transportation.
• Flexible schedule including days, nights, weekends, and holidays.
• Part-time: 9 to 28 hours per week; Full-time: 32 to 40 hours per week.
• Successful background check.

Responsibilities

• Manage shift to meet product, process, and people requirements.
• Train, coach, and develop team members and report performance concerns.
• Prioritize guest and team member experience and resolve issues professionally.
• Ensure service, quality, safety, and cleanliness standards are met.
• Approve shift goals, delegate tasks, and monitor performance.

Skills

Leadership

Team management

Customer service

Communication

Problem solving

Job description

Pay Range: $17.00 - $18.00 / hour As the team at Zaxbys expands, we're saving a seat for you! To our guests, Zaxbys is more than just a place to eat – it’s a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxbys is an indescribably great place to work! The Shift Leader’s role is to manage the product, process, and people required to execute a shift. This role has supervisory and decision-making power to assign tasks to team members and respond to guest complaints. Setting shift goals and aligning processes and tasks to these goals is critical to success in this role. The Shift Leader ensures their team is meeting benchmarks for success, takes care of issues with equipment, and is responsible for closing and opening tasks. As a leader in the restaurant, the Shift Leader continuously trains and coaches team members to further develop skills and ensure procedural standards are met.

Why work at Zax?

• FREE Meals On Shift & 50% Off Meals Off Shift
• Flexible Schedule
• Early Access to Pay
• Opportunities to Advance
• Benefits Recognition Program
• Employee Referral Program
• 401(k) With Employer Match (additional eligibility requirements)
• Additional Benefits for Full-Time Team Members
• Medical, Dental, and Vision Insurance
• Short and Long-Term Disability
• Employer-Paid Life Insurance

Job Duties and Responsibilities

• Complete all training requirements including: Zaxbys Shift Leader Development Plan Food Safety Certification Any additional training required by Zax LLC
• Create a culture of high-performance and train and coach team members to meet all company standards
• Mentor, coach, and develop team members and communicate performance concerns to your General Manager
• Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
• Create and maintain a positive culture and healthy team morale through recognition and leading by example
• Communicate shift goals and motivate team members to meet goals and perform to their highest ability level
• Delegate tasks to team members and supervise performance during a shift
• Maintain operational standards and ensure compliance with all Zaxby’s Franchising LLC and Zax LLC guidelines, policies, and procedures
• Ensure service, product quality, and cleanliness standards are consistently upheld
• Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
• Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
• Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
• Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guest satisfaction
• Plan shift duties and ensure opening and closing duties are complete
• Collaborate with management team to develop goals and report back to management on goal progress
• Ensure processes, policies, and procedures are properly followed throughout daily operations
• Follow company cash management policies
• Maintain compliance with federal, state, and local laws and guidelines
• Utilize management tools and keep neat, accurate, and current records
• Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
• Ensure the team works safely and follows all safety guidelines and procedures
• Immediately report all human resources and risk management concerns to your General Manager and District Manager
• Escalate other concerns to your supervisor when appropriate
• All other duties necessary to ensure restaurant operations function properly

Job Qualifications

• Must be 18 years of age or older
• Must have reliable transportation
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Part-time: Available to work 9 to 28 hours per week
• Full-time: Available to work 32 to 40 hours per week
• Successful completion of background check
• Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
• Follows company standards and local laws with regards to employee time punches
• Strong interpersonal and verbal communication skills
• Technological savvy; knowledge of required company software and tools
• Strong problem-solving skills
• Ability to multi-task and manage time effectively
• Conflict resolution skills
• Ability to make sound judgements and decisions which align with company standards and values
• Servant leader mindset
• Leadership experience preferred

Capability Requirements

• Reasonable accommodations that do not create an undue hardship on the company will be considered.
• Sit, stand, and walk continuously
• Occasionally stoop, bend, crouch, or climb, including the use of ladders
• Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
• Continuous use of hands and wrists for grasping and fine manipulation
• Communicate proficiently through speech, reading, and writing
• Maintain effective audio-visual discrimination and perception to observe and respond to the environment
• Work in an environment that features hot and cold temperature variations and exposure to food allergens
• Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

Zax LLC is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state, or local law. Zaxbys® is the saucy chicken chain that put Chicken Fingerz™ on the map as a main course. Founded in 1990 in Statesboro, Georgia, our founders took a bold chance on a new kind of restaurant, and that entrepreneurial spirit still drives how we work, grow, and support our teams today. We’re known for craveable Fingerz™, wings, Zalads®, and signature sauces, all delivered with Southern hospitality and a modern twist. With over 1,000 locations across 22 states and headquarters in Atlanta, Georgia, Zaxbys is where bold flavor meets big opportunity! For information about Zaxbys®, visit www.zaxbys.com.