Shift Leader: Lead Guest Experience & Store Ops

Smoothie King; Fort Worth (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Health insurance

Job summary

A leading food service company seeks a Shift Leader in Fort Worth, Texas. The role involves assisting the General Manager with store operations, ensuring guest satisfaction, and maintaining high operational standards. Candidates should be reliable, possess excellent communication skills, and be knowledgeable in food handling and POS systems. Benefits include employee discounts and flexible schedules, providing a dynamic work environment.

Qualifications

• Must be able to operate a blender and POS cashier system.
• Ability to handle food allergens and maintain cleanliness.
• Strong ability to provide feedback and guidance.

Responsibilities

• Assist the General Manager in operations and leadership.
• Ensure superior guest experience and maximize sales performance.
• Enforce sanitation practices and compliance with standards.

Skills

Excellent Communication Skills

Reliability

Food Handling Practices

Leadership

Basic POS functionality knowledge

Microsoft Office knowledge

Job description

Are you a natural leader who enjoys working in a fast-paced, energetic environment? At Smoothie King, our Shift Leaders inspire their teams, deliver exceptional guest experiences, and help create a positive, welcoming atmosphere every day.

As a Shift Leader, you'll work alongside the General Manager to ensure smooth daily operations, coach team members, and uphold Smoothie King's high standards for quality, cleanliness, and customer service. If you're dependable, motivated, and ready to grow your leadership skills, we'd love to meet you!

Benefits

• Employee discount
• Flexible schedule
• Leadership development opportunities
• Fun, team-oriented work environment

Responsibilities

• Support the General Manager in the day-to-day operations of the store.
• Lead and motivate team members during assigned shifts.
• Deliver an outstanding guest experience by providing friendly, efficient service.
• Maximize sales performance while helping drive store profitability.
• Complete opening and closing procedures accurately and efficiently.
• Prepare and make bank deposits.
• Assist with inventory management and product ordering.
• Ensure smoothies and food items are prepared consistently according to Smoothie King standards.
• Maintain a clean, organized, and food-safe environment.
• Enforce company policies, operational standards, and all applicable health and safety regulations.
• Train, coach, and provide feedback to team members to promote continuous improvement.
• Foster a positive, energetic, and team-focused workplace culture.

Qualifications

• Previous leadership or supervisory experience in retail or food service is preferred
• Strong communication and interpersonal skills.
• Ability to lead by example and motivate a team.
• Excellent problem-solving and organizational skills.
• Comfortable making decisions and delegating responsibilities.
• Reliable, punctual, and accountable.
• Basic computer skills, including Microsoft Office.
• Familiarity with point-of-sale (POS) systems.

Physical Requirements

• Operate blenders, POS systems, and other restaurant equipment safely.
• Lift and move boxes weighing up to 55 pounds.
• Frequently bend, reach, lift, and stand throughout the shift.
• Work in refrigerated and freezer environments (40°F to -10°F) as needed.
• Tolerate exposure to common food allergens.

If you're passionate about leadership, customer service, and helping others live a healthy and active lifestyle, we'd love to have you join the Smoothie King team.

Smoothie King is proud to be an Equal Opportunity Employer.

Smoothie King has grown to include over 1,100 units operating in 33 states, the Caymans, Trinidad, and the Republic of Korea.
What makes Smoothie King so successful? A genuine commitment to helping people live healthier lives through nutrition. It’s been more than 40 years since
Steve invented the nutritious and delicious drink now known as a smoothie. In that time, Smoothie King has expanded its menu to include a wide selection of healthy snacks and high-quality nutritional products.
They’re not just good; they’re good for you.