Shift Leader/Lead Associate - Warrensburg, MO

Heartland Tommy’s; Warrensburg (MO); On-site; USD 19,000 - 25,000; Full time

Job summary

Heartland Tommy’s in Missouri is seeking a Shift Leader to oversee the guest experience, supervise the team, and manage wash purchase transactions, including cash handling.

You will ensure the shift runs smoothly, maintain a clean facility, train and coach staff, and resolve issues quickly while adhering to health and safety standards. Flexibility to travel up to 10% is allowed.

Qualifications

• At least 1 year of guest services leadership in food service, retail or customer service.
• Inspires team development and supports club memberships or similar initiatives.
• Ability to multi-task, stay organized, and meet priorities.
• Comfort with technology and learning a POS system on Apple/PC devices.
• Experience operating equipment and willingness to learn mechanics.
• Clear written and verbal communication skills.
• Willingness to travel up to 10% and comply with background checks.
• Must be 18+ with a valid driver's license.

Responsibilities

• Ensure a consistently great customer experience and highest wash quality.
• Manage and oversee shift operations and align practices with company vision and policies.
• Coach and supervise team, providing feedback as needed.
• Maintain a clean, operational carwash facility and property.
• Make timely decisions to resolve issues.
• Assign duties and ensure completion.
• Handle time-off requests and last-minute absences.
• Inspect equipment and report repairs or replacements.
• Check cash drawers and prepare deposits.
• Adhere to health and safety standards.
• Address guest and associate complaints.
• Foster a positive work environment.
• Perform other site operations and maintenance duties as requested.

Skills

Guest services leadership

Team development / coaching

Multi-tasking / prioritization

POS system proficiency

Mechanical skills willingness

Clear communication

Flexible schedule

Travel up to 10%

Driver's license (18+)

Tools

POS system

Job description

Job Summary:

Shift Leader responsibilities include managing the overall guest experience, team supervision and management, overseeing wash purchase transactions - including managing cash - and monitoring the performance of the equipment. Ultimately, this role is responsible for ensuring all aspects of your shift run smoothly and effectively.

Duties/Responsibilities:

• Ensure a consistently great customer experience for all guests and the highest wash quality.
• Manage and oversee shift operations and align practices to the company's vision, principles, and policies.
• Inspire others and promote a dynamic, strong team through effective coaching and supervision, and provide feedback to team members as needed.
• Maintain a beautiful, clean, operational, and orderly carwash facility and property.
• Make good decisions to resolve issues quickly and appropriately.
• Assign team member duties and ensure satisfactory completion.
• Manage time-off requests and handle last-minute absences.
• Inspect equipment and communicate the need for repairs or replacements to management.
• Check cash drawers and prepare bank deposits.
• Ensure health and safety standards are followed.
• Address guest and associate complaints.
• Foster and maintain a positive work environment.
• Perform other operations, maintenance, and carwash site care duties, as requested.

Required Skills/Abilities:

• At least one year of successful guest services personnel leadership experience in the food service, retail and/or other customer service industries.
• Confidence and desire to work with people to inspire team member development, grow club memberships, and solve problems.
• Goal-orientation, a strong work ethic, and ability to multi-task and prioritize goals and tasks.
• Comfort with technology and ability to quickly learn a point-of-sale system and a variety of applications on both Apple and PC devices.
• Experience in operating a variety of equipment and tools and willingness to learn new mechanical skills.
• Ability to maintain clear and transparent communication, both verbally and in writing.
• Willingness to abide by our uniform appearance standards and consent to a background check.
• Availability to work a flexible schedule based upon project and training requirements.
• Willingness to travel periodically (up to 10%).
• Must be 18 years of age with a valid driver's license.

Physical Demands:

Ability to continuously stand or walk for prolonged periods; ability to bend, squat, climb stairs, climb ladders of various sizes, reach, and lift frequently (lift and carry up to 50 pounds occasionally); must be able to use hands and fingers to operate, handle, and use controls, equipment, and tools; vision must be sufficient to see details up close and must have the ability to focus.

This position is contingent upon successfully passing a background check and drug test.