Shift Leader IL

Wingmen V Llc; Town of Macomb (NY); On-site; USD 21,000 - 29,000; Full time

Job summary

Wingmen V Llc is seeking a Shift Leader/Trainer for Buffalo Wild Wings in Macomb, IL. The role supports management, leads team members through peak periods, and ensures guest satisfaction during every shift.

Qualified candidates are 21+, have a Wing Certified Trainer credential, and hold a Shift Leader certification. The position involves opening/closing, cash handling, and maintaining service standards with a focus on safety and quality.

Qualifications

• Must be at least 21 years old.
• Certified Wing Certified Trainer in at least one hourly position.
• Completion of Shift Leader certification.
• Strong leadership and interpersonal communication skills.
• Knowledge of restaurant operations and safety procedures.
• Familiarity with responsible alcohol service requirements.

Responsibilities

• Oversee shift operations and ensure all guest issues are resolved.
• Lead and coach team members to meet service standards.
• Open, close, and manage shift paperwork and cash handling.
• Monitor labor, food quality, safety, and guest satisfaction.
• Address guest complaints and resolve issues promptly.
• Coordinate front- and heart-of-house tasks for smooth service.

Skills

Leadership

Communication

Customer Service

Operations

Team Coaching

Conflict Resolution

Education

Wing Certified Trainer

Shift Leader Certification

Minimum age 21

Job description

Job Location: 1724 East Jackson, Macomb, IL 61455.
Salary Range: $15.00 - $21.00 hourly.

Purpose

Provide additional support to the management team and allow for extra coverage during peak periods or in the absence of a Manager.

Core Job Functions / Responsibilities

• Ensure that 100% of table visits are performed and all guest issues are resolved throughout the shift.
• Lead and coach team member performance.
• Positively impact the achievement of sales and profits in the restaurant.
• Provide support and direction for the Front of House and Heart of House teams.
• Open and close the restaurant, including all appropriate paperwork.
• Run a mid‑shift.
• Perform shift change, including all appropriate paperwork.
• Break down cash drawers.
• Perform safe audits.
• Inspect credit cards.
• Complete manager absolutes.
• Perform comps, voids, and discounts (CVDs) and pull backs.
• Perform server check‑outs.
• Document shift highlights in the daily communication log.
• Perform operational readiness and execution tasks.
• Perform heart of house line checks.
• Perform bar line checks.
• Perform daily QSC.
• Monitor food quality, labor, and safety throughout the shift.
• Receive food orders, ensuring proper product, quality, safety, and storage.
• Receive liquor orders, ensuring proper products, storage, and handling of guest and team member relations.
• Conduct team member pre‑shift meetings.
• Perform figure eights during peak periods.
• Address guest complaints in the restaurant.
• Assign cleaning duties to team members.
• Manage labor on the shift.
• Monitor guest and team member safety and security.
• Monitor responsible alcohol service.

Qualifications

• Leadership and facilitation abilities with fellow team members and management.
• Knowledgeable in all functional areas of restaurant operations.
• Superior verbal communication and interpersonal skills.
• Ability to take and give direction, and execute team and company objectives.
• Knowledgeable about current marketing initiatives and upcoming events to inform guests and team members.
• Knowledgeable of proper sanitation, food safety, and security procedures.
• Basic mathematical skills.
• Knowledge of RAS (responsible alcohol service) procedures as defined by federal and state laws and BWW’s policy and procedures.
• Knowledge of commonly ordered drinks and food items.
• High degree of customer service.
• Knowledge of operations.
• Ability to resolve guest issues.
• Knowledge of all menu and drink items to ensure quality and coach others.
• Conflict management, analytical, and high emotional intelligence skills to recognize and solve problems.

Education and Experience

• Required:
  • Minimum age 21 years.
  • Certification as a Wing Certified Trainer in at least one hourly position.
  • Completion of Shift Leader certification.
• Preferred:
  • Prior experience managing others.
  • Two years of Buffalo Wild Wings experience.