Shift Leader (Full-Time)

ZAX Zax LLC; Kentucky; On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Free meals on shift

Flexible schedule

Early access to pay

Opportunities to advance

401(k) with employer match

Medical, dental, and vision insurance

Short and long-term disability

Employer-paid life insurance

Recognition program

Employee referral program

Job summary

Zax LLC is hiring a Shift Leader in Kentucky to oversee restaurant operations, coach team members, and ensure adherence to food safety and service standards.

Responsibilities include developing staff, guiding daily tasks, maintaining a positive work environment, and delivering top-notch guest experiences with a focus on efficiency and teamwork.

Qualifications

• Must be 18 years or older.
• Must have reliable transportation.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Part-time: 9–28 hours per week; Full-time: 32–40 hours per week.
• Successful completion of background check.
• Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others.
• Follows company time punches and local laws.
• Strong interpersonal and verbal communication skills.
• Servant leader mindset; leadership experience preferred.

Responsibilities

• Train and coach team members to meet company standards.
• Mentor and develop team members; report performance concerns to GM.
• Prioritize guest and team experience; resolve complaints professionally.
• Maintain a positive culture and healthy team morale through recognition.
• Communicate shift goals and drive staff to meet targets and quality.
• Delegate tasks and supervise performance during shifts.
• Ensure operations comply with all guidelines, policies, and procedures.
• Monitor food production, quality, and safety throughout shifts.

Skills

Leadership

Communication

Multitasking

Time management

Problem-solving

Coaching

Conflict resolution

Guest service

Food safety awareness

Tools

POS system

Job description

Why work at Zax?

• FREE Meals On Shift & 50% Off Meals Off Shift
• Flexible Schedule
• Early Access to Pay
• Opportunities to Advance
• Benefits
• Recognition Program
• Employee Referral Program
• 401(k) With Employer Match (additional eligibility requirements)
• Additional Benefits for Full-Time Team Members
• Medical, Dental, and Vision Insurance
• Short and Long-Term Disability
• Employer-Paid Life Insurance

Job Duties and Responsibilities

• Complete all training requirements including:
• Zaxbys Shift Leader Development Plan
• Food Safety Certification
• Any additional training required by Zax LLC
• Create a culture of high-performance and train and coach team members to meet all company standards
• Mentor, coach, and develop team members and communicate performance concerns to your General Manager
• Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
• Create and maintain a positive culture and healthy team morale through recognition and leading by example
• Communicate shift goals and motivate team members to meet goals and perform to their highest ability level
• Delegate tasks to team members and supervise performance during a shift
• Maintain operational standards and ensure compliance with all Zaxby's Franchising LLC and Zax LLC guidelines, policies, and procedures
• Ensure service, product quality, and cleanliness standards are consistently upheld
• Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
• Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
• Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
• Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guest satisfaction
• Plan shift duties and ensure opening and closing duties are complete
• Collaborate with management team to develop goals and report back to management on goal progress
• Ensure processes, policies, and procedures are properly followed throughout daily operations
• Follow company cash management policies
• Maintain compliance with federal, state, and local laws and guidelines
• Utilize management tools and keep neat, accurate, and current records
• Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
• Ensure the team works safely and follows all safety guidelines and procedures
• Immediately report all human resources and risk management concerns to your General Manager and District Manager
• Escalate other concerns to your supervisor when appropriate
• All other duties necessary to ensure restaurant operations function properly

Job Qualifications

• Must be 18 years of age or older
• Must have reliable transportation
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Part-time: Available to work 9 to 28 hours per week
• Full-time: Available to work 32 to 40 hours per week
• Successful completion of background check
• Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
• Follows company standards and local laws with regards to employee time punches
• Strong interpersonal and verbal communication skills
• Technological savvy; knowledge of required company software and tools
• Strong problem-solving skills
• Ability to multi-task and manage time effectively
• Conflict resolution skills
• Ability to make sound judgements and decisions which align with company standards and values
• Servant leader mindset
• Leadership experience preferred

Capability Requirements

• Sit, stand, and walk continuously
• Occasionally stoop, bend, crouch, or climb, including the use of ladders
• Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
• Continuous use of hands and wrists for grasping and fine manipulation
• Communicate proficiently through speech, reading, and writing
• Maintain effective audio-visual discrimination and perception to observe and respond to the environment
• Work in an environment that features hot and cold temperature variations and exposure to food allergens
• Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

Zax LLC is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state, or local law.

Zaxbys is the saucy chicken chain that put Chicken Fingerz on the map as a main course. Founded in 1990 in Statesboro, Georgia, our founders took a bold chance on a new kind of restaurant, and that entrepreneurial spirit still drives how we work, grow, and support our teams today. We're known for craveable Fingerz, wings, Zalads, and signature sauces, all delivered with Southern hospitality and a modern twist. With over 1,000 locations across 22 states and headquarters in Atlanta, Georgia, Zaxbys is where bold flavor meets big opportunity! For information about Zaxbys, visit www.zaxbys.com.