Shift Leader: Frontline Store Lead in Fast-Paced Service

SmartRecruiters, Inc.; Adelphi (MD); On-site; USD 38,000 - 52,000; Full time

Job summary

Domino's Pizza in the Washington DC area is seeking a Store Assistant Manager to support the Manager on Duty, supervise daily operations, and ensure high standards of service and food quality. You will greet customers, take orders, manage POS transactions, and help with inventory and scheduling to maintain efficiency.

The role emphasizes teamwork, adaptability to a fast-paced environment, and the ability to lead the team on duty while upholding company policies and customer satisfaction.

Qualifications

• Ability to pass applicable Companybackground checks.
• Excellent written and verbal communication skills as needed in interactions with management, and customers, take and process orders
• Superb ability to multi-task
• Ability to function in a dynamic, fasted paced environment
• Ability to adjust to changing priorities
• Ability to enter orders using a computer keyboard or touch screen
• Ability to take orders over the counter or phone
• Ability to work independently and as part of a team
• Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change
• Ability to lead the team on duty!

Responsibilities

• Provides leadership support to the Manager on Duty (MOD).
• Maintains high standards of customer service during high-volume, fast-paced operations.
• Communicates clearly and positively with management and team members.
• Greets customers in person or via phone and takes order professionally and promptly.
• Provides excellent customer service to encourage repeat customers, providing informationregarding menu and specials.
• Communicates daily job assignments on each shift.
• Oversees pre-close functions while ensuring service and food quality standards are maintained.
• Front of the House (FOH): Oversees cash management duties. Counts down registers, tracks cashand coupons for accountability. Processes daily report(s).
• Back of the House (BOH): Adheres to all waste tracking procedures and adheres to all food andlabor cost best practices.
• Avails chances to “up-sell” additional products
• Masters Point of Sale (POS) computer systems for automated order taking.
• Handles currency and credit transactions quickly and accurately.
• Follows procedures for safe food preparation, assembly and presentation.
• Assists management with inventory control and stock ordering.
• Builds loyal customers through friendly interactions and consistent appreciation.
• Resolves complaints promptly and professionally.
• Cross-trains and coordinates scheduling with team members to ensure seamless service.
• Takes initiative to find extra tasks when scheduled duties are complete.
• Assemble and fold boxes. Affix labels and promotional materials as needed.
• Prepares a variety of pizzas and other menu items.
• Measures ingredients required for specific items being prepared.
• Reads order slips or receives verbal instructions to prepare order according to specifications,often making several different orders simultaneously.
• Cleans, stocks and restocks work stations and display cases.
• Transfers supplies and tools between storage and work areas.
• Packs, weighs, and labels products as required.
• Ensures supervisor is aware of food shortages.
• Adhere with all quality standards, principles, guidelines and policies
• Perform other duties as assigned.
• Company Wide Responsibilities:
• Promotes company policies and advocates for Team Washington
• Assures proper attendance and actions
• Provides and receives positive feedback and/or constructive criticism
• Maintains good communication with co-workers
• Serves as a resource for co-workers
• Cross-trains, learns how role interacts with other departments
• Works with manager and management to solve problems, providing suggestions as needed
• Maintains clean and organized work area, taking ownership of surroundings
• Maintains appropriate confidentiality in information

Job description

Domino's Pizza in the Washington DC area is seeking a Store Assistant Manager to support the Manager on Duty, supervise daily operations, and ensure high standards of service and food quality. You will greet customers, take orders, manage POS transactions, and help with inventory and scheduling to maintain efficiency.

The role emphasizes teamwork, adaptability to a fast-paced environment, and the ability to lead the team on duty while upholding company policies and customer satisfaction.