Shift Leader — Fast-Paced Guest Experience Coach

Hunter Super Techs - TurnPoint; Crafton (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Free donuts and coffee

Career advancement

Job summary

Heartland Restaurant Group in Crafton, PA is hiring Shift Leaders for the Dunkin' franchise. You will lead front-line operations, ensure fast, friendly service, and maintain brand standards.

This role emphasizes coaching, training, and motivating teammates while delivering an exceptional guest experience in a busy environment.

Franchisee responsibility; wage and benefits vary by franchisee.

Qualifications

• Must have prior restaurant Shift Manager experience.
• Leads with a welcoming, upbeat attitude.
• Focus on providing an exceptional guest experience and a positive working environment for teammates.
• Strong ability to teach, coach, train and motivate others on all aspects of restaurant operations.
• Passion for people development and elevating those around you.

Responsibilities

• Lead daily restaurant operations and ensure guest satisfaction.
• Coach and train team to meet standards.
• Maintain cleanliness and brand compliance within the restaurant.
• Drive performance in a fast-paced environment while upholding brand standards.
• Support ongoing training and development initiatives.

Skills

Leadership

Guest experience focus

Coaching & training

Brand standards adherence

Team motivation

Job description

Heartland Restaurant Group in Crafton, PA is hiring Shift Leaders for the Dunkin' franchise. You will lead front-line operations, ensure fast, friendly service, and maintain brand standards.

This role emphasizes coaching, training, and motivating teammates while delivering an exceptional guest experience in a busy environment.

Franchisee responsibility; wage and benefits vary by franchisee.