Shift Leader: Fast-Paced Customer Service Lead

Domino's Franchise; Leesburg (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

Domino's Pizza, operated by Team Washington, Inc., in Leesburg, VA, is seeking an energetic team member to assist in daily oversight and execution of objectives across sales, costs, and customer satisfaction. You will lead shifts, ensure service quality, and train team members to maintain Domino's standards.

The role emphasizes hospitality, accuracy in order taking, and efficient operation in a fast-paced environment, with opportunities to grow within the franchise network.

Qualifications

• Pass background checks as required by the company.
• Excellent written and verbal communication skills for interactions with management and customers.
• Ability to multi-task in a fast-paced environment.
• Ability to adjust to changing priorities.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to take orders over the counter or by phone.
• Ability to lead the team on duty.

Responsibilities

• Provides leadership support to the Manager on Duty (MOD).
• Maintains high standards of customer service during high-volume operations.
• Communicates clearly with management and team members.
• Greets customers and takes orders professionally and promptly.
• Delivers excellent service, product and image standards to maintain customer satisfaction.
• Oversees cash handling and daily reports.

Skills

Customer service

Communication

Multi-tasking

Leadership

Cash handling

Order taking

Teamwork

Problem solving

Tools

POS system

Keyboard entry

Job description

Domino's Pizza, operated by Team Washington, Inc., in Leesburg, VA, is seeking an energetic team member to assist in daily oversight and execution of objectives across sales, costs, and customer satisfaction. You will lead shifts, ensure service quality, and train team members to maintain Domino's standards.

The role emphasizes hospitality, accuracy in order taking, and efficient operation in a fast-paced environment, with opportunities to grow within the franchise network.