Shift Leader (El Reno)

Goodwill Central Oklahoma; El Reno (OK); On-site; USD 19,434 - 27,679; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

401k

RISE program for career growth

Job summary

Goodwill Central Oklahoma is seeking individuals to support daily store management and customer service. The role includes training staff, processing sales, and ensuring accurate cash handling and reporting.

You will participate in safety checks, assist with inventory and open/close procedures, and uphold Goodwill policies while delivering excellent service to shoppers and donors alike.

Qualifications

• High School diploma or GED required.
• Prior retail or customer service experience preferred.
• Six months of supervisory experience preferred.
• Ability to read, write, and speak English clearly.
• Reliable transportation and communication required.

Responsibilities

• Provide excellent customer service and train employees in service skills.
• Open and close cash registers and balance cash drawers.
• Assist in daily reports and store operations.
• Support sales, stocking, and item processing.
• Maintain safety and cleanliness; follow safety policies.

Skills

Customer service

Supervisory experience

Attention to detail

Time management

Communication

Education

High School diploma or GED

Tools

Microsoft Office

Excel

Job description

Goodwill Central Oklahoma is seeking individuals to help grow our mission- We help people overcome challenges to employment. Working at Goodwill is more than a job. Joining our team is a chance to do good for yourself and the community. With our community’s donations and contract services we generate the money needed to support our programs which provide training and supportive services to individuals who seek greater independence. We invite you to take the first step in making a difference by applying to a position with Goodwill.

Starting Pay

• $17.10/ hour plus Benefits

Benefits

• Medical
• Dental
• Vision
• Life
• 401k
• *All employees are eligible for the RISE program at Goodwill. RISE helps employees gain the skills they need for personal and career growth through career guidance, job training, and support for life’s challenges.

JOB SUMMARY:

To assist the store management in daily management responsibilities.

Direct Reports:

Store Associates

Essential Job Functions

• Punctual and dependable attendance.
• Provide excellent customer service and train employees in customer / contributor service skills.
• Assist in preparation of daily reports.
• Open and close cash registers, performing tasks such as counting money, separating charge slips and balancing cash drawers.
• Assist in sales and processing of items.
• Conduct store monthly safety inspections in conjunction with Store Manager to identify any potential hazards.
• Maintain safety log and coordinates safety drills.
• Attend training as required.
• Abide by the policies and procedures as set forth by the agency.
• Review and be familiar with Goodwill of Central Oklahoma safety policies, programs and procedures and adhere to all safety rules, regulations and safety codes. Attend safety training and meetings and report any unsafe work conditions, accidents or injuries immediately.

Additional Responsibilities

• Perform other duties and projects as required by management.

Qualifications

• High School degree or GED, preferred.
• Prior retail experience or customer service/ relations experience preferred.
• 6 months supervisory experience, preferred.
• Ability to speak, read and write the English language.
• Reliable transportation and communication, required.

Core Competencies

To perform the job successfully, an individual should demonstrate the following:

• Live the Values
• Results Driven
• Customer Focus
• Communication
• Job Skills Knowledge

Knowledge, Skills, And Abilities

• High level of attention to detail.
• Excellent verbal and written communication skills.
• Strong organizational skills and the ability to work on several projects at once.
• Strong sense of internal and external customer service.
• Good interpersonal skills: able to work well with a wide range of people.
• Good math skills.
• Strong time management skills and demonstrate adherence to timelines and schedules.
• Good problem-solving skills.
• Proficiency in Microsoft Office products such as Word, Excel, PowerPoint and Outlook.
• Ability to complete and maintain:
• CPR and First Aid certifications

PHYSICAL REQUIREMENTS:

• This work is physical and requires the following activities: Standing, walking, twisting, bending, grabbing and reaching for long periods of time; occasional squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.
• The ability to push, pull and lift up to 50 pounds, or more with assistance.
• Employee is required to operate a computer, and handle textiles and donated goods. The employee must be able to move stock onto or off shelves.

Work Environment

• Works in climate controlled retail or production environment most of time but will be exposed to airborne particles such as dust, mold, dirt and pollen as well as extreme heat and cold.
• Must be available to work during operating hours as needed for business operations. Work schedule may include days, evenings, weekends, holidays and blackout periods which may vary from week to week as well as occasional overtime when approved by management.
• Works 40 hours per week or more when required.
• Moderate noise level.

NOTE

The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.