Shift Leader: Drive Service Excellence & Team Growth

Border Foods LLC; Maple Grove (MN); On-site; USD 17,000 - 33,000; Full time

Job summary

Border Foods LLC in Maple Grove, MN is seeking a Shift Leader to uphold our core values and lead a restaurant team to deliver fast, friendly service. You will schedule staff, monitor performance, and maintain health and safety standards while ensuring accurate POS operations and compliance with policies.

The role requires at least 18 years old and a high school diploma or equivalent, with a focus on developing team members and maintaining a welcoming, safe work environment for both staff and

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.

Responsibilities

• Scheduling and deploying the Team correctly
• Monitors the performance of each Team Member and hold them accountable for standards and expectations.
• Ensures a quality customer experience by driving fast and friendly service
• Maintains point of sale system by reporting all system failures and verifies download accuracy (e.g. pricing updates, menu changes).
• Ensure health and safety standards are met
• Adheres to all local, state, and federal laws and guidelines.
• Creates unity in the team by building cross functional relationships
• Respond to Team Member questions and resolves employee issues in a timely manner.
• Provide a restaurant that is a safe place for team members to work and customers to visit
• Able to navigate challenging situations and provide appropriate guidance
• Motivates and supports the team through active listening and the ability to communicate to a wide variety of audiences
• Represents Border Foods in handling customer complaints and/or issues; demonstrating a sincere approach and desire to find an effective solution.
• Instills a recognition culture that creates a positive work environment
• Strategic planner creates short term and long-term strategies for restaurant success
• Delivers profit by utilizing and interpreting the P&L in order to make the appropriate financial adjustments
• Sourcing, hiring, and developing excellent Team Members
• Conducting New Hire orientation and developing the training plan for each new hire
• Minimizes loss through strict observance of cash handling policies, proper training of Team Members, and complying with all accounting/banking requirements.
• Provides learning and development opportunities for all Team Members.
• Consistently demonstrates active and timely coaching capabilities.
• Seeks and shares ideas to help others succeed Required or Preferred

Job description

Border Foods LLC in Maple Grove, MN is seeking a Shift Leader to uphold our core values and lead a restaurant team to deliver fast, friendly service. You will schedule staff, monitor performance, and maintain health and safety standards while ensuring accurate POS operations and compliance with policies.

The role requires at least 18 years old and a high school diploma or equivalent, with a focus on developing team members and maintaining a welcoming, safe work environment for both staff and