Shift Leader: Drive Guest Experience in a Fast-Paced Pizza Shop

Cicis Pizza; Gaithersburg (MD); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Tips

Paid Time Off (PTO) after 90 days of (

Instant Pay

Growth opportunity

Medical, dental, and vision benefits

Option to participate in company 401k

Company swag you'll want to wear!

Free pizza

Job summary

Cicis Pizza in Gaithersburg, MD is seeking a Shift Leader to manage shifts and lead daily operations with a customer-first mindset. You will drive hospitality excellence, oversee front-of-house activities, and ensure teams deliver smiles to guests.

Ideal candidates bring strong customer service skills, reliable time management, and the ability to work on the shop floor with a focus on safety and efficiency. This role supports growth opportunities and team success.

Qualifications

• Ability to manage a fast-paced, high-volume, clean, customer-focused shop.
• Best in class hospitality.
• Must pass Food Safety Certification within 45 days of start.
• Strong time-management skills; multi-tasking, prioritizing and organizing.
• Must spend 80-90% of shift on the floor or in the front of the shop.
• Be able to lift at least 30 pounds regularly.
• Be able to exert well-paced mobility for up to 8 hours.
• Be able to handle a knife confidently.
• Be able to speak conversational English.

Responsibilities

• Run shifts and manage day-to-day operations to ensure guest and employee satisfaction.
• Lead with personality to foster a positive team environment.
• Maintain high standards of hospitality and cleanliness throughout the shop.

Skills

Customer service

Hospitality

Food safety

Time management

Lifting 30 lbs

English speaking

Job description

Cicis Pizza in Gaithersburg, MD is seeking a Shift Leader to manage shifts and lead daily operations with a customer-first mindset. You will drive hospitality excellence, oversee front-of-house activities, and ensure teams deliver smiles to guests.

Ideal candidates bring strong customer service skills, reliable time management, and the ability to work on the shop floor with a focus on safety and efficiency. This role supports growth opportunities and team success.