Shift Leader: Customer Experience & Operations

Taco Bell; Philadelphia (Philadelphia County); On-site; USD 25,000 - 35,000; Full time

Job summary

A popular fast-food chain is hiring for a role that supports the Restaurant General Manager (RGM) in running shifts and ensuring customer satisfaction. Key responsibilities include executing success routines, managing team tasks, and addressing customer complaints. Candidates must be at least 18 years old and potentially come from an internal promotion path, with reliable transportation and the ability to handle physical demands of the job. Join a dynamic team and contribute to maintaining high operational standards.

Qualifications

• Must be at least 18 years old.
• Strong preference for internal promotion from Hourly Champion position.
• Must pass background check criteria and drug test.
• Reliable transportation required.

Responsibilities

• Support RGM by running great shifts independently.
• Execute MIC Success Routine and ensure responsibilities are met.
• Ensure food safety, quality and accuracy of orders.
• Resolve customer complaints quickly while maintaining positive relations.

Skills

Customer service skills

Problem-solving

Teamwork

Communication

Job description

A popular fast-food chain is hiring for a role that supports the Restaurant General Manager (RGM) in running shifts and ensuring customer satisfaction. Key responsibilities include executing success routines, managing team tasks, and addressing customer complaints. Candidates must be at least 18 years old and potentially come from an internal promotion path, with reliable transportation and the ability to handle physical demands of the job. Join a dynamic team and contribute to maintaining high operational standards.