Shift Leader at Calera Krystal

HIGH TIDE OIL COMPANY INC

Calera (AL)

On-site

USD 32,000 - 42,000

Full time

3 days ago

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Benefits offered by this job

Competitive pay

401(k) offered

Supplemental Insurance

Health, Dental and Vision Insurance

Job summary

High Tide Oil Company, Inc. is seeking a Shift Leader to support daily operations of our Krystal restaurant in Calera, AL. You will work with the management team to uphold brand standards, coach staff, and ensure customer satisfaction, safety and profits during shifts.

Qualified candidates will have ServSafe certification, a HS diploma or GED, and flexibility to work days, nights, weekends, and overnights. Proficiency with MS Office and a valid driver's license are required.

Qualifications

Must be at least 21 years old.
ServSafe certification required.
High School Diploma or GED preferred with 1+ years restaurant experience.
Systems & Software – proficient in Microsoft Office.
Must be able to work a flexible schedule including days, nights, overnights, and weekends.
Must possess a valid Driver’s License.
May travel to other locations as needed.

Responsibilities

Assist management in selecting, training and coaching A+ talent to achieve key results.
Support the performance management process and accountability.
Model customer-focused culture and resolve customer issues.
Ensure food safety standards and operational procedures are followed.
Execute restaurant plans and support marketing initiatives.
Manage cash, inventory, labor and controls during shifts.

Skills

Customer focused

Initiative

Action oriented

Team player

Leadership

Verbal communication

Education

High School Diploma or GED

ServSafe certification

Tools

Microsoft Office

Job description

Job Summary Shift Leader supports the store management team’s daily operations of a Krystal restaurant in support of the Brand Vision, Mission and Promise while role modeling Krystal’s Core Values. Shift Leader works with the management team in ensuring the compliance with company standards in all areas of operations to include product preparation and delivery, customer service, facilities maintenance and financial accountability. This role accomplishes these objectives by assisting the management team in actively selecting, training and coaching the A+ talent to achieve key results in People, Customer, Sales and Profit.

Krystal - Management (Shift Leader)

Department: Client Services
Job Title: Shift Leader
Reporting to: General Manager

Job Summary

Shift Leader supports the store management team’s daily operations of a Krystal restaurant in support of the Brand Vision, Mission and Promise while role modeling Krystal’s Core Values. Shift Leader works with the management team in ensuring the compliance with company standards in all areas of operations to include product preparation and delivery, customer service, facilities maintenance and financial accountability. This role accomplishes these objectives by assisting the management team in actively selecting, training and coaching the A+ talent to achieve key results in People, Customer, Sales and Profit.

People

Demonstrate the Krystal Core Values while assisting the management team in building high performing employees when training, retaining and recognizing A+ talent utilizing Krystal’s tools and processes.
Partners with the management team to execute the Performance Management process consistently to ensure employees are set up for success and held accountable.

Customer

Drives customer-focused culture by serving as a role model in resolving customer issues and partnering with the management team to train employees to meet or exceed customer service standards.
Coaches, drive excellence, recognize and hold their shift accountable around core operational procedures through the use of the OSM and Company systems.
Ensures that food safety standards are met through direct observation while running their shifts.

Sales

Partners with the management team to ensure that restaurant level plan and marketing initiatives are in place and being implemented.

Profit

Executes cash/security, inventory, labor and food control procedures during their shift and takes appropriate actions to identify and close gaps.

(The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform).

Education And Experience Requirements

Must be at least 21 years of age.
Servsafe certification required
High School Diploma or GED preferred with one (1) or more years restaurant experience.
Systems & Software – proficient level knowledge of Microsoft Office software applications.
Must be able to work a flexible schedule including days, nights, overnights, & weekends.
May be required to travel to other locations, e.g. other stores, bank, meetings as business dictates
Must possess a valid Driver’s License

Knowledge/Skills/Abilities

Customer Focused- Recognizes the guest as the primary focus and acts accordingly; sets a high standard for exceeding guest expectations and motivates the team by role modeling effective service behaviors.
Initiative- Takes action without being asked or required to; achieves goals beyond job requirements; is proactive and takes prompt action to accomplish tasks.
Action Oriented- Consistently maintains high levels of activity or productivity; works with vigor, effectiveness and determination over a sustained period of time.
Team Player- Encourages cooperation to accomplish team goals; promotes a respectful and inclusive work environment.

Skill Requirements