Shift Leader (52025)

Velvet Taco; San Antonio (TX); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Excellent Pay

PTO from first paycheck

Health benefits

Commuter benefits

Laid-back uniform

Free tacos

Strong culture

Job summary

Velvet Taco is seeking a Shift Leader to manage hourly team members and guest interactions at THE RIM in San Antonio. The role requires opening, mid, and closing duties, adherence to Velvet Taco procedures, and a focus on guest satisfaction.

Candidate should have 2+ years of restaurant supervisory experience, be 21+, and able to work nights, weekends, and holidays. Certifications in Food Handling and Alcohol Service are required.

Qualifications

• Must be 21 years of age or older.
• Minimum 2 years of experience as a Shift Leader/Supervisor in a restaurant.
• Ability to work nights, weekends, and holidays as needed.
• Food Handler's Certification.
• Alcoholic Beverage Service Certification and compliance with regulations.
• Must be able to stand for prolonged periods and lift up to 25 pounds.

Responsibilities

• Manages the hourly team members and interacts with guests in a friendly, professional manner.
• Executes opening, mid, and closing duties daily following Velvet Taco procedures.
• Handles guest concerns and resolves issues positively.
• Manages cash-handling, POS drawers, comps/voids, and deposits during shifts.
• Leads team, enforces procedures, and ensures a positive guest experience.
• Maintains respectful culture and de-escalates conflicts among staff.
• Supports management with inventory processes.
• Performs line checks and ensures food safety and cleanliness.
• Signs off on the daily prep list and ensures flavor standards.
• Follows safety protocols and keeps floors clean/dry.
• Delivers a friendly, welcoming guest experience and takes accountability.

Skills

Shift leadership

Team management

Guest service

Food safety awareness

Job description

Job Details

Location: THE RIM – SAN ANTONIO, TX 78249
Position Type: Full-Time/Part-Time
Salary: $20.00–$25.00 per hour
Shift: Day

Perks

• Excellent Pay
• Paid Time Off accrued from first paycheck
• Health Benefits for Full-Time and Part-Time Team Members
• Commuter Benefits
• Laid-back uniform & cool swag
• FREE Tacos!
• Strong culture that celebrates individuality

Responsibilities

• Manages the hourly team members and interacts with guests in a friendly, professional, and responsive way.
• Executes opening, mid, and closing duties daily following Velvet Taco’s standard procedures and recipe guidelines.
• Handles guest concerns and guides them toward a positive resolution.
• Manages cash-handling, sets up POS drawers, performs comps and voids, and manages deposits during the shift.
• Leads team members, motivates adherence to procedures, and ensures a positive guest experience.
• De-escalates issues between team members and maintains a culture of respect.
• Supports management with inventory processes.
• Prioritizes food safety by performing line checks, checking shelf storage and expiration dates for prepped food, and keeping the restaurant clean.
• Manages the daily prep list and signs off on all prepped items to ensure adherence to specifications and flavor profiles.
• Enforces safety protocols such as use of cut gloves, keeping floors clean and dry, and removing obstacles.
• Communicates and delivers a friendly, welcoming, exceptional guest experience.
• Embraces feedback, is eager to learn, and takes accountability.
• Manages time effectively in a fast-paced environment.
• Comfortable with all aspects of the restaurant, including culinary, hospitality, and guest interaction.

Qualifications

• Must be 21 years of age or older.
• Minimum 2 years of experience as a Shift Leader/Supervisor in a restaurant environment.
• Ability to work nights, weekends, and holidays as needed.
• Exposure to heat and/or humid conditions.
• Comfortable handling multiple tasks during lunch and dinner rushes.
• Allergen exposure to wheat, nuts, gluten, soy, and milk products.
• Must be able to stand for prolonged periods and kneel occasionally to reach low storage.
• Must be able to lift up to 25 pounds regularly.
• Ability to handle stressful situations with compassion, composure, and professionalism.
• Food Handler's Certification.
• Alcoholic Beverage Service Certification and compliance with regulations.
• Good vision (close, distance, peripheral).
• Dexterity to handle tongs, pots/pans, and other equipment.

Values Desired

• Relentless pursuit of excellence and continuous learning.
• Rebel drive to create high-quality work environments.
• Leadership to develop teams and drive sales.
• Collaborative skill to build and maintain effective relationships.

Velvet Taco is an equal‑opportunity employer and does not discriminate on the basis of race, color, creed, sex, religion, national origin, age, sexual orientation, gender identity, or medical condition.