Shift Leader (51712)

Velvet Taco; Charlotte (NC); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Excellent Pay

Paid Time Off

Health Benefits

Commuter Benefits

Laid Back Uniform & Cool Swag

FREE Tacos!

Job summary

Velvet Taco in Charlotte, NC is looking for a dedicated Shift Leader to manage team members and ensure exceptional guest service. You will be responsible for executing daily operations and maintaining food safety standards while fostering a positive work environment.

Applicants should possess leadership experience in a fast-paced restaurant setting, with strong multitasking abilities. Join us in celebrating individuality and producing high-quality tacos in our unique fast-casual setting.

Qualifications

• Must be 21 years of age or older.
• 2 years of experience as a Shift Leader/Supervisor in a Restaurant Environment.
• Ability to handle stressful situations with compassion and professionalism.

Responsibilities

• Manage hourly team members and interact with guests professionally.
• Execute daily duties following Velvet Taco’s procedures and recipe guidelines.
• Support management with the inventory process.

Skills

Leadership

Cash-handling

Multitasking

Customer Service

Food Safety

Education

Food Handler’s Certification

Alcoholic Beverage Service Certification

Job description

Job Details

Location: PARK ROAD - CHARLOTTE, NC 28209.

Position Type: Full-Time / Part-Time.

Salary Range: $20.00 - $25.00 per hour.

Shift: Any.

Immediate Hiring, up to $25 per hour PT/FT.

The Perks

• Excellent Pay
• Paid Time Off accrued, starting with your first paycheck
• Health Benefits offered for Full-Time and Part-Time Team Members
• Commuter Benefits
• Laid Back Uniform & Cool Swag
• FREE Tacos!
• Kick Ass Culture that celebrates you being YOU!
• If you’re inclined to get a Velvet Taco tattoo, our CEO will pay for it

The Job

• Manages the Hourly Team Members and interacts with Guests in a friendly, professional, and responsive way.
• Executes opening, mid, and closing duties daily following Velvet Taco’s standard procedures and recipe guidelines.
• Skilled at handling Guest concerns and guiding them toward a positive resolution.
• Adept at cash-handling, setting up POS drawers, performing comps and voids, and managing deposits during the shift.
• Presents self as a leader among the Team Members and motivates others to follow procedures, work with a sense of urgency, and ensure a positive Guest experience.
• Skilled at de‑escalating issues between Team Members and making everyone feel heard.
• Supports Management with the inventory process.
• Always keeps food safety a high priority during the shift by performing line checks, checking shelf storage and expiration dates for prepped food, and keeping the restaurant clean and in order.
• Manages the daily prep list and signs off on all prepped items to ensure adherence to specifications and flavor profiles.
• Acts as a role model when it comes to maintaining a safe environment for Team Members & Guests by enforcing the use of cut gloves, keeping floors clean and dry, and removing obstacles that may prevent a work or dining space.
• Communicates and delivers a friendly, welcoming, exceptional guest experience.
• Embraces feedback, is eager to learn, and takes accountability for actions.
• Proficient in a fast‑paced environment and manages time effectively.
• Comfortable in all areas of the restaurant as it relates to culinary, hospitality, and Guest interaction.

Our Values

• BE RELENTLESS (NEVER SETTLE) – continually strive to learn and improve personally and professionally; a self‑starter with strong attention to detail, solid organizational skills, and the ability to manage multiple priorities.
• BE A REBEL – strong drive to create high‑quality work environments and deliver best‑in‑class results.
• KICK ASS & TAKE NAMES – proven ability to lead and develop teams to drive awareness and sales.
• STAND TOGETHER – possess strong collaborative leadership skills, enabling effective relationships.

The Necessities

• Must be 21 years of age or older.
• 2 years of experience as a Shift Leader/Supervisor in a Restaurant Environment.
• Ability to work nights, weekends, and holidays depending on Restaurant needs.
• Regularly exposed to heat and/or humid conditions.
• Lunch and dinner rushes require constant multitasking in a fluctuating, fast‑paced environment.
• Allergen exposure to wheat, nuts, gluten, soy, and milk products on a regular basis.
• Ability to stand for prolonged periods of time.
• Kneeling occasionally to reach low storage and refrigeration.
• Must be able to lift up to 25 pounds on a regular basis.
• Ability to handle stressful situations with compassion, composure, and professionalism.
• Possesses a Food Handler’s Certification and is comfortable working around food.
• Possesses an Alcoholic Beverage Service Certification and complies with all regulations.
• Close vision, distance vision, and peripheral vision are required.
• Must possess dexterity to handle tongs, pots/pans, and other equipment.

Who WE Are!

Velvet Taco is a temple to the liberated taco. We are a one‑of‑a‑kind taco concept serving a chef‑driven menu in a unique, funky fast‑casual setting. Founded on the idea that tacos don’t have to be associated with Tex‑Mex cuisine and can be made with the same care and quality ingredients as fine dining, Velvet Taco is where “anything goes meets the art of the possible.” We use only the freshest ingredients, roast chicken and corn slowly, use creative mixology in our margaritas, and make everything from scratch so our food tastes amazing. Our kick‑ass Tribe is at the center of it all.

Equal Opportunity Employer Statement

At Velvet Taco, we celebrate individuality! We are an equal opportunity employer and try to select and retain the best Team Members and Managers based on their job‑related qualifications, regardless of race, color, creed, sex, religion, national origin, age, sexual orientation, gender identity, or medical condition.