Shift Leader

Baskin-Robbins; Woodbridge (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Weekly pay

Employee meals

Medical & Dental Insurance

Job summary

Baskin-Robbins in the Woodbridge area is seeking a Shift Leader to coach Crew Members, assign duties, and maintain Dunkin' Donuts/Baskin-Robbins standards while delivering a great guest experience.

You will lead by example on a fast-paced shift, ensure safety and cleanliness, and help manage labor costs and performance feedback under the franchisee's guidance.

Qualifications

• Fluent English required.
• Experience in restaurant/retail supervisory roles preferred.
• Strong math and writing skills are advantageous.
• Guest-focused mindset with target-driven attitude.
• Ability to build and lead effective teams on shift.

Responsibilities

• Coach Crew Members throughout the shift and assign tasks.
• Distribute personnel to meet guests' needs and standards.
• Support training of Crew Members as directed by management.
• Communicate goals and hold the team accountable for performance.
• Maintain guest focus and deliver exceptional service.
• Drive urgency to satisfy guests and resolve issues.
• Ensure systems and procedures are followed to control costs.
• Monitor cleanliness, safety, and product quality on shift.
• Report equipment issues and discuss opportunities with the GM.

Skills

Fluent English

Math & Writing

Guest Focus

Passion for Results

Problem Solving

Building Effective Teams

Job description

You are applying for work with a franchisee of Dunkin' Donuts /Baskin-Robbins, not Dunkin' Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Shift Leader

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback to correct deficiencies.

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Shift Leader for a Dunkin' Donuts franchisee is a great career choice. Our team is committed to making our guests' day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award winning franchise!

Responsibilities Include:

• Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
• Deploy team members appropriately to meet guests' needs and service standards throughout shift.
• Support training of Crew Members as directed by General Manager or Assistant Manager.
• Communicate goals and hold team members accountable for performance during shift.
• Hold guests as highest priority and role model exceptional guest service.
• Drive sense of urgency through Crew Members to satisfy guests' needs and resolve problems.
• Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
• Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.
• Ensure restaurant standards and marketing initiatives are properly executed during shift.
• Follow all systems and processes to control labor costs, food costs, and cash throughout shift.
• Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
• Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with General Manager.
• Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

• Must be able to fluently speak/read English
• Math and writing skills
• Restaurant, retail, or supervisory experience preferred
• Guest Focus - anticipate and understand guests' needs and exceed their expectations.
• Passion for Results - set compelling targets and deliver on commitments.
• Problem Solving and Decision Making - make good decisions based on analysis, experience and judgment.
• Building Effective Teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team.

Benefits Include:

• Completive Weekly Pay
• Employee Meals
• Medical and Dental Insurance with Company contribution (full time employees)