Shift Leader

Workstream; Whittier (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading restaurant brand is seeking enthusiastic shift leaders to supervise operations and ensure excellence in food safety, product preparation, and guest service. Responsibilities include training team members, maintaining cleanliness, and efficiently resolving customer issues. Exceptional customer service and team management skills are essential for this role. Come join a dynamic team and contribute to a well-loved brand's mission of delivering quality dining experiences.

Qualifications

• Strong leadership skills and ability to motivate staff.
• Experience in food service environments preferred.
• Ability to maintain cleanliness and safety standards.

Responsibilities

• Supervise the operations of a shift ensuring food safety and cleanliness.
• Train less experienced crew members in their tasks.
• Resolve customer issues efficiently.

Skills

Exceptional customer service

Team management

Inventory control

Job description

Wingstop’s mission is to serve the world flavor. Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries, and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop. We are looking for team members who want to deliver a flavor experience.

We are looking for excellent shift leaders to supervise the operations of a shift to ensure that food safety, productpreparation, cleanliness, and company standards are maintained. This includes working a cashier or cook position while supervising staff. Exceptional customer service is a major.

Essential Duties & Responsibilities:

• Performs all tasks and responsibilities of a Wingstop crew member.
• Ensure that each Guest receives outstanding service by providing a Guest-friendly environment. That includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge, and all other components of GuestService.
• Trains newer or less experienced crew members in their tasks and responsibilities.
• Practices inventory control standards.
• Store policies are being followed by all staff members.
• Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained.
• Open and/or close the Restaurant and meet required work hours.
• Manage and motivate the crew members.
• Ensure breaks are coordinated effectively and quickly.
• Assemble and package orders according to the Wingstop standard.
• Assist all other positions when necessary.
• Assist in keeping the kitchen & dining room clean throughout the shift.
• Ensure that all crew members are always health safety conscious.
• Resolve customer issues with efficiency and a good attitude.
• Be sure the store is clean at closing. All equipment is accounted for and put back, trash is covered and packed neatly, floors are swept and mopped, and all other daily closing procedures are being followed.
• Promote the Wingstop Brand and uphold the mandatory operating requirements including QSC requirements.
• Enforce the Wingstop uniform and jewelry policy.
• Ensure that each guest has a positive, long-lasting impression of the Wingstop experience.
• Cash is controlled and maintained, any voids or refunds are accounted for.
• Daily and weekly cleaning task are being met.
• Orders quote times are being met and adjusted for peak business hours.
• Overtime for the crew is to be avoided unless it is an emergency and approved by the general manager.
• Kitchen is well maned and organized for each position during peak periods.
• Represent the Wingstop brand.

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.

What began as a small buffalo-style chicken wing restaurant in Garland, Texas, continues to soar to great heights. Today there are more than 1,500 restaurants open across the United States, Mexico, Colombia, Panama, Singapore, Indonesia, Malaysia, UK, and the United Arab Emirates. Wingstop quickly became a fan favorite when we first opened our doors in 1994. Our proprietary recipes, outstanding food, and superior customer service created a demand that could only be satisfied with more locations. And in 1997 we began offering franchises. Today we are one of the fastest-growing concepts in the country, attracting top entrepreneurs and operators with the drive and passion to own their own business.